HelioHost Posted June 20, 2025 Posted June 20, 2025 Username: chekavo, Server: Morty, Main domain: pilyuhuinyu.ru??????????, ???? ???? ????? ???????????, ????????? ?? ?????? ??????, ??????????? ???????, ?????? ??? ????? ??????????? ? ?? ???? ???????????? ????? ???????? ? ??????????? ???? ?????????????? ???????, ?? ??? ??? ???? ?? ?????? ????????????? ??, 20 ???. 2025??., 22:45 HelioHost : > Chekavo, > > We just wanted to advise you that your Morty account balance has been used > up. > > Your account is currently at -$0.1473. *You will need to add additional > funds to your account if you wish to remain on Morty*. To do that, please > send us a *minimum of $5* via any of our donation methods ( > https://heliohost.org/donate/ ) and let us know the transaction number so > we can credit the account. > > You can review your account's billing history here: > > https://heliohost.org/dashboard/billing/ > > > *If we don't receive a response within 24 hours, your account will move to > Tommy*, which will make it subject to load and inactivity suspensions. > > Note that since you are using Cloudflare, your website will also go > offline as a result of the move because the IP address of your account will > change. > > If you have any questions or have made a donation that needs to be > credited, please reply to this email to contact support. > > >
chekavokolyan Posted June 20, 2025 Posted June 20, 2025 (edited) Sorry, it seems my answer in Russian was not correctly perceived by your system so I'm duplicating it in English. Please, if possible, wait until the beginning of the month, I'll definitely top up, there is no such possibility now I will not use your service and spend your computing resources until I make a donation Edited June 20, 2025 by chekavokolyan
wolstech Posted June 20, 2025 Posted June 20, 2025 Thanks for the quick response. We'll just let the account continue running with a negative balance for now, and when you top up, the accrued charges from the next 10 days will simply be deducted at that time. If we don't receive the top up around the start of the month though, we will have to move you to Tommy until you can get the money in. And yes, our system only supports the Latin alphabet and its variants. Cyrillic, Arabic and east-Asian characters, and other non-Latin characters are not supported in the email support. Non-Latin characters should work on the forum, but whether someone can read them is going to be dependent on what the reader's device supports. Also, our staff are only fluent in English.
HelioHost Posted July 1, 2025 Author Posted July 1, 2025 I'm donated 5$, thanks for waiting ??, 20 ???. 2025??., 23:24 HelioHost Support : > Thanks for the quick response. We'll just let the account continue running > with a negative balance for now, and when you top up, the accrued charges > from the next 10 days will simply be deducted at that time. If we don't > receive the top up around the start of the month though, we will have to > move you to Tommy until you can get the money in. And yes, our system only > supports the Latin alphabet and its variants. Cyrillic, Arabic and > east-Asian characters, and other non-Latin characters are not supported in > the email support. Non-Latin characters should work on the forum, but > whether someone can read them is going to be dependent on what the reader's > device supports. Also, our staff are only fluent in English. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64824 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted July 1, 2025 Posted July 1, 2025 Do you happen to have the transaction number so we can credit it to your account?
HelioHost Posted July 1, 2025 Author Posted July 1, 2025 Transaction ID 4N059835B06457110 ------ Transaction date 1 July 2025 ??, 1 ???. 2025??., 17:20 HelioHost Support : > Do you happen to have the transaction number so we can credit it to your > account? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64824 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted July 1, 2025 Posted July 1, 2025 Your balance was $-0.5730 and I added $6 credit so the new balance is $5.4270.
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