[Solved] Is it possible to make changes on plesk on my client's account?

[b0chard]

Hi there!

I got a client, I recommended him to use HelioHost. He gave me access through Plesk Panel. However, I'm curious if I could have the ability to configure the DNS records, and adding custom domains to his Plesk Panel through asking here in HelioNet forums customer support?

Would it be possible even though I don't have access to his heliohost account but just as webmaster in the Plesk Panel?

Sorry if my question is a bit confusing haha.

[Unknown025]

Perhaps an administrator can weigh in on this, especially so you don't get flagged as having multiple accounts. As far as managing DNS records or addon domains, if you want to make requests on his behalf, I'm sure something can be arranged as long as we also get his written permission (either an email or a forum post) to make sure it's okay.

[Krydos]

Yeah, it's good that you told us first. When people login to multiple accounts they tend to get suspended because you're only allowed to have one account. If your client wants to grant you access to login to their account they can let us know from their own email address, and then you can give us support requests for either account.

[b0chard]

I'll let him know. thank you!

[b0chard]

update: he already emailed you guys!

[wolstech]

Related email support case:

Morty accounts are exempt from the multiple account policy, so no exception is needed for that. 

Notes have been added to the account indicating that he gave approval for you to maintain it.

[b0chard]

thank you!!