[Solved] Account suspended - information needed

[rakoto_berakra]

Hello,

This morning, when I accessed my website, I saw a message saying "More Information Needed." After reading the Terms of Service, I believe the issue might be related to multiple accounts.

I want to clarify that I do not personally have more than one account. However, my brother and I share the same Wi-Fi network at home, and sometimes he uses my computer to log into his own account and manage his project.

To avoid this kind of interruption in the future, I’d like to ask: if I upgrade to the "Morty" plan, would this help prevent the issue?

He would remain on the "Tommy" plan, and I would upgrade to "Morty." Would that be acceptable under your policies?

Thank you very much for your assistance.

My account: unlock.helioho.st

[wolstech]

As long as there's two people, we can just unsuspend both of them and leave them on Tommy. Sharing a computer will definitely cause this though. Moving to Morty would also solve your problem as Morty accounts are not included in the multiple account policy.

Can you provide the username of your brother's account?

[rakoto_berakra]

His username:  mgunlock,
but I'd still like to switch to Morty to avoid this problem, can i choose the 12 months options?

edit: i use donation button via Paypal  $10

Your Transaction ID: 0F5430747H394824Y

Merchant Transaction ID: 1BX86628P0479310S

 

Edited yesterday at 01:58 PM by rakoto_berakra

[KazVee]

This support request is being escalated to our root admins who'll be able to verify that transaction for you. 🙂

[Krydos]

Your account has been moved to Morty, and I gave you a $12 Morty balance for the $10 payment. It can take a few hours for the DNS to update. You will get an email when the entire process is finished.

[Krydos]

I just realized the donation email matches the account mgunlock, not the account diarykely. Which account did you want moved?

[rakoto_berakra]

Okay,
thank you very much !

[rakoto_berakra]

30 minutes ago, Krydos said:

I just realized the donation email matches the account mgunlock, not the account diarykely. Which account did you want moved?

no problem: leave   mgunlock in  Morty

Edited yesterday at 03:59 PM by rakoto_berakra
leave mgunlock in Morty

[rakoto_berakra]

Please, waiting reactivation   unlock.helioho.st ;  username: diarykely

[Krydos]

Unsuspended.