Possible blocked IP?

[beporter]

Like others, I suspect my home (static) IP to be blocked from repeated attempts to figure out the correct SFTP connection details.

Are additional plesk/domain user accounts with the "Upload/Manage Files" permission allowed to SFTP into the server? I'm trying to follow the principle of least privilege here and not use my root HelioHost account credentials in a GitHub Action to deploy the site.

[Unknown025]

I've unblocked your IP address. I've never used Plesk's users feature, but you can change the FTP credentials in the "Connection Info" page under "Websites & Domains".

[wolstech]

Quote

Are additional plesk/domain user accounts with the "Upload/Manage Files" permission allowed to SFTP into the server?

No. Subaccounts created through Plesk do not support SFTP. We had to turn off the ability to create SFTP users because of a security issue in Plesk. These accounts might work if you use regular FTP on port 21 though.

SFTP on port 1373 only works for the hosting account username.

[beporter]

Many thanks to both of you. 🙇‍♂️

[beporter]

Is the failed connection attempt limit `3`, perhaps? I went back to my root heliohost username and sftp password, but my SFTP client (Panic's Transmit.app) kept trying to use an ssh key instead of the saved password. That required adding a block to my `~/.ssh/config`:

Host morty.heliohost.org
	PasswordAuthentication yes
	PreferredAuthentications password
	IdentitiesOnly yes
	IdentityFile /dev/null

But by the time I got that set, it was apparently too late again. 🤦‍♂️

[KazVee]

Oh, I have that kind of luck sometimes! 😅 I've unblocked your IP again. Even if I did know the failed attempt limit I probably shouldn't share it for security reasons. Please try to connect again, and let us know if you have any more trouble.

[beporter]

Ugh!

I've now tried multiple sftp clients (first was Panic's Transmit because it's just nice) and have very likely gotten blocked once again. 🤦‍♂️

I'm very sorry to keep popping up every couple weeks when I have time to test again.

I can for sure log into my HelioHost account. I can for sure get into Plesk (when my IP isn't blocked). And I've for sure read the docs in an attempt to avoid bothering you fine folks. 

My plan for next time is:

1. Follow the steps to reset the SFTP password: `Login > Continue to Plesk > Websites & Domains > [domain] > Connection Info > System user credentials > Click the 'edit icon' next to password`
2. Attempt a command line connection: `sftp -i /dev/null sftp://beporter@morty.heliohost.org:1373/httpdocs`
3. Go form there.

[wolstech]

Unblocked again.