[HH#813997] Your domain should start working in about ...

[HelioHost]

Username: webmast1, Server: Tommy, Main domain: np-webdesign.heliohost.org

Hello,

What's happening with my website slovenskycuvac.tk ?
It shows all the time "Your domain should start working in about xx
hours xx min" and it's counting down.
When the time is over, it restart from 2 hour and restart counting down.
Is it possible to check this and to make my website visible again.
Hoping for a fast repair.
Thanks in advance
Webmaster

[MoneyBroz]

The website loads fine for me. Try clearing your browser cache.

[Krydos]

The very first troubleshooting suggestion on the queued page you're talking about lists "Clear your browser cache". Let us know if you there is a better way to explain that.

[HelioHost]

I cleared the browser cache but still I get the counting down page.
What do you suggest to do now?

Regards,
Webmaster

On 16/05/2025 16:53, HelioHost Support wrote:
> The very first troubleshooting suggestion on the queued page you're
> talking about lists "Clear your browser cache". Let us know if you
> there is a better way to explain that.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=64450
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>

[wolstech]

Try another browser.

Also try a different internet connection (like a cell phone on its data plan) as sometimes ISPs cache things on their end. If it works on a cell phone but not on your normal internet, your ISP is likely to blame (usual fix there is to just wait for their cache to expire).

[mcaries]

I went to another pc on which I never entered the url and there I get the same counting down page!

[Krydos]

Did you try another internet connection or only another pc?

[mcaries]

I tried Wifi connection on my laptop and wired connection on my desktop.

[wolstech]

That likely doesn't help as they probably both go through the same internet provider.

Try on a cell phone with the wifi turned OFF if you have one. It will probably work.

[mcaries]

It's weird in this century I know but I don't have a cell phone ... sorry

[mcaries]

I asked somebody else to go to the website and he sees the same as me ...see attached screenshot of my friend

[Krydos]

I took a closer look at your account, and found the issue. Your account was created in 2018 on cPanel. A lot of the old cPanel transfer accounts have strange issues like this. When people start having issues with the old cPanel transfer accounts we always recommend doing a full reset so you have an account that was created directly on Plesk rather than having all these strange bugs.

Whether you decide to reset your account or not, your slovenskycuvac.tk domain should be working now.

[mcaries]

Yezzz ... the website s now working in the browser.
BUT I still can't connect with my Ftp program FileZilla
error

Status:    Connecting to 65.19.141.77:21...
Status:    Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".
Error:    Could not connect to server

Regards

[mcaries]

Found the ftp problem.

It's not "65.19.141.77" but it has changed to "tommy.heliohost.org"

Regards

[wolstech]

Yeah, we haven't used the .77 IP in quite a while now. Using the server hostname (tommy.heliohost.org) will guarantee that you get the right IP for tommy.