I can't make an account heliohost

[ncatey2]

account is ncatey2 and I paid for tommy 

[KazVee]

This support request is being escalated to our root admins who can look into this further for you. 

[ncatey2]

do you know how long this could take?

[Unknown025]

It's nighttime in the United States right now, where a majority of our volunteer staff is. You should receive a response in about eight to twelve hours.

[Krydos]

It's because you're trying to use an email address that is already associated with your Morty account that you deleted. I removed the email address from your deleted Morty account, and the new Tommy account created just fine. I sent you a password reset email, and once you click the link in that email to set a new password you should be able to login. Out of curiosity, why did you delete your Morty account only to create a Tommy account again a few days later?