[Solved] $1 Service Refund Request

[renjiu648]

Dear HelioHost Support Team,

I hope you are well after receiving this email. I recently purchased a $1 service on your platform, but after careful consideration, I have decided not to use it. I found that the service is not available in my country and does not meet my expectations.

Can you assist me with the refund? I would appreciate it if you can assist me with the refund of this $1 service. Please let me know if there are any specific steps or information I need to assist with the refund.

Thank you for your time and help. Looking forward to your prompt response.

Sincerely,
[renjiu648]
[952903792@qq.com]

[Unknown025]

An administrator will be able to help you with this. As a heads up, we can only refund $0.50 as per our policy.

[renjiu648]

7 hours ago, Unknown025 said:

管理员将能够帮助您处理此事。提醒一下，根据我们的政策，我们只能退款 0.50 美元。 我们的政策

哦好的，我知道了，那请帮我暂停退款。很抱歉我没有看清楚政策，我需要继续保留。

Translation:

Oh OK, I see, please help me to suspend the refund. I'm sorry I didn't read the policy clearly, I need to keep it.

Edited 4 hours ago by Krydos
Translated

[renjiu648]

20 minutes ago, Unknown025 said:

管理员将能够帮助您处理此事。提醒一下，根据我们的政策，我们只能退款 0.50 美元。 我们的政策

Oh OK, I understand. Please help me suspend the refund. I'm sorry that I didn't read the policy clearly. I need to keep it. I can use the remote database function. I believe he can still use it again.

[Unknown025]

Okay, no problem. If you need help with anything, we're always happy to be of service.

[wolstech]

Marking solved since you no longer need a refund.

Please let us know if you need anything else.

[Krydos]

It's kind of funny that they posted from a US IP address saying they can't use a US hosting company because it isn't available in the US. Must be a VPN.