renjiu648 Posted April 30 Posted April 30 Dear HelioHost Support Team, I hope you are well after receiving this email. I recently purchased a $1 service on your platform, but after careful consideration, I have decided not to use it. I found that the service is not available in my country and does not meet my expectations. Can you assist me with the refund? I would appreciate it if you can assist me with the refund of this $1 service. Please let me know if there are any specific steps or information I need to assist with the refund. Thank you for your time and help. Looking forward to your prompt response. Sincerely, [renjiu648] [952903792@qq.com]
Unknown025 Posted April 30 Posted April 30 An administrator will be able to help you with this. As a heads up, we can only refund $0.50 as per our policy.
renjiu648 Posted April 30 Author Posted April 30 (edited) 7 hours ago, Unknown025 said: 管理员将能够帮助您处理此事。提醒一下，根据我们的政策，我们只能退款 0.50 美元。 我们的政策 哦好的，我知道了，那请帮我暂停退款。很抱歉我没有看清楚政策，我需要继续保留。 Translation: Oh OK, I see, please help me to suspend the refund. I'm sorry I didn't read the policy clearly, I need to keep it. Edited April 30 by Krydos Translated
renjiu648 Posted April 30 Author Posted April 30 20 minutes ago, Unknown025 said: 管理员将能够帮助您处理此事。提醒一下，根据我们的政策，我们只能退款 0.50 美元。 我们的政策 Oh OK, I understand. Please help me suspend the refund. I'm sorry that I didn't read the policy clearly. I need to keep it. I can use the remote database function. I believe he can still use it again.
Unknown025 Posted April 30 Posted April 30 Okay, no problem. If you need help with anything, we're always happy to be of service.
wolstech Posted April 30 Posted April 30 Marking solved since you no longer need a refund. Please let us know if you need anything else.
Krydos Posted April 30 Posted April 30 It's kind of funny that they posted from a US IP address saying they can't use a US hosting company because it isn't available in the US. Must be a VPN.
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