[Solved] Error Adjusting Outgoing Email Limit on Plesk

[talesaz]

Hi,

I'm trying to increase the number of outgoing emails for the account hanu@thelema93.com.br, but I'm encountering the following error: "The value must be in the range 0..10. Only the Plesk administrator can adjust this setting." Could you please help me with this?

Thank you!

[MoneyBroz]

For us to increase the limit, you need to answer a few questions:

1) How many emails you plan to send per day?

2) Where you get the email addresses from?

3) How can recipients of your emails unsubscribe?

4) Do you have an unsubscribe@yourdomain.com address set up?

5) Do you have an abuse@yourdomain.com address set up?

6) Does each email have a link to unsubscribe?

7) Do you share or sell email addresses that you get?

8) Post an example of the messages being sent.

[wolstech]

The restriction you're experiencing is intentional. We restrict the email service to 10 emails per hour and 50 per day to prevent users from sending spam or bulk email.

The questions posted above by moneybroz will need to be answered if you'd like this limit increased.

[talesaz]

I understand! Here are my answers:

1. How many emails do you plan to send per day? A maximum of 50, but not every day. The idea is to remind my students about upcoming events and classes.

2. Where do you get the email addresses from? My app is used to manage my classes, so the email addresses are from my students.

3. How can recipients of your emails unsubscribe? Got it. I will add a link in the message so recipients can opt out of receiving future emails.

4. Do you have an unsubscribe@yourdomain.com address set up? If necessary, I can create this account. Otherwise, I will include a link in my app that allows recipients to opt out of future emails.

5. Do you have an abuse@yourdomain.com address set up? If necessary, I can create this account. Otherwise, I will include a link in my app for users to report abuse.

6. Does each email have a link to unsubscribe? Not yet, but I will add one.

7. Do you share or sell the email addresses you collect? No.

8. Post an example of the messages being sent. This is an example of the message I was using to test by sending it to myself. I will modify it to include the required elements, such as an unsubscribe link, an abuse address, and more.

[KazVee]

This support request is being escalated to our root admins for their consideration.

[wolstech]

Looks good. You actually sent 75 messages today already. Note that each recipient is one message (a single email sent to 4 people counts as 4 emails, not 1). Since you're only planning to send 50/day and you've already hit 75, I'll make the limit 75 so there's some room over the 50 you said. If you need more, let us know.

I've turned your email service back on for you.

Please be sure the unsubscribe options are added before you start sending these to actual users.

 

 

[talesaz]

Hi,

I would like to request the configuration of DKIM, SPF, and DMARC for the domains thelema93.com.br and arniskali.com.

Also, could you increase the sending limit for the account tales@arniskali.com? The usage will be the same as hanu@thelema93.com.br—keeping contacts and sending reminders to my students.

Thanks!

Edited 10 hours ago by talesaz

[Krydos]

2 minutes ago, talesaz said:

DKIM, SPF, and DMARC been set up for the domainsthelema93.com.br

DKIM, SPF, and DMARC have been set up for the domain thelema93.com.br. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

2 minutes ago, talesaz said:

andarniskali.com??

DKIM, SPF, and DMARC have been set up for the domain arniskali.com. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

5 minutes ago, talesaz said:

increase the sending limit for the account tales@arniskali.com?

The limit has been increased to 75 for the new email address as well.

Keep in mind any new email addresses you create will default to 10 per hour until you request to have them increased.