[Solved] VPS upgrade has not happened

[datadecayvps]

Hello,

Yesterday I upgraded my VPS. The new PayPal recurring charge is there, but so is the old one and my VPS has not been upgraded yet. Do I just need to wait?

[KazVee]

This support request is being escalated to our root admins who can investigate this further and let you know what's happening.

[wolstech]

Krydos has to upgrade VPSes manually. The VPS upgrade process is not automatic, and requests can take 24 hours or longer to be processed.

[Krydos]

2 hours ago, datadecayvps said:

The new PayPal recurring charge is there, but so is the old one and my VPS has not been upgraded yet.

When you upgrade your VPS you are presented with this message.

Quote

We will get the upgrade completed within the next 24 hours, and email you when it's done.

If you have a suggestion on how to make that clearer please let us know.

Your VPS has been upgraded to 10 GB memory as requested. I've already suggested you request a free rebuild several times, and that is definitely still applicable. Your VPS has crashed so many times that the filesystem is a mess, and it seems like a ton of permissions on important files and directories are all messed up as well. A rebuild would wipe the whole thing, and reinstall the operating system back to the original state when you first purchased it, so make sure you have a backup of any important files first if you do decide to take my advice.

[datadecayvps]

1 hour ago, Krydos said:

When you upgrade your VPS you are presented with this message.

Sorry, I was extremely tired and not in a good state of mind when I posted it. I would appreciate if you rebuilt it.

[Krydos]

Your VPS is being rebuilt and you'll get an email in about 7 minutes when it is done. Your next free rebuild will be available on 2025-05-20. Let us know if you need help with anything else.