VPS 121 - Reinstall OS/Cancellation

[b4tra22]

Hi, i like to setup DNS for my domain. My IPv4: 65.19.154.87 is dedicated to my account, right?

[KazVee]

Hello, yes that IP is dedicated to your VPS. We have a DNS Record Management section in our Wiki that may come in handy for you.

If you have a more specific query about DNS setup, please let us know and we'll be happy to help. 

[b4tra22]

I'm setting up a IPV4 hestia control panel, i need to add my domain to helionet DNS, before I update the records at namecheap. I hope what i said makes sense.

[b4tra22]

Hi,

The host package does not support my needs, i need ubuntu 18.04 or 20.04, 22.04 if possible debian 10 or 11. or else i will have to cancel this package and get a refund.

[Unknown025]

I'll escalate your thread so an administrator can address your concerns. We can certainly install another version of Ubuntu or Debian for you, however please refrain from creating multiple threads for similar issues, as it becomes more confusing for everyone involved. HelioHost is run by volunteers, so we can't answer your queries immediately.

[b4tra22]

Sorry about the many threads. I will keep it simple. Please do install ubuntu  20.04 or 22.04. I also sent a thread for the dns setup with the domain the IP should be pointed to, here is the domain once again: lushtrust.co.in, thanks for the support guys.

[Krydos]

We've installed Hestia on Ubuntu 24 nine times in the past few months and no one has reported any issues so far. Also please allow up to 24 hours for any support requests. I am installing Hestia on your Ubuntu 24 VPS now and you'll get an email in about 20 minutes when it is done.

It looks like you requested support at 2:38am. Since we're based in the US most of us aren't awake at 2am. Please be patient.

[b4tra22]

Will be looking forward to your update.

[Krydos]

Hestia has been installed on your VPS. You can login by going to https://vps121.heliohost.us:8083/login/

Username: admin
Password: <same as you chose for SSH>

 

[Krydos]

1 minute ago, b4tra22 said:

Will be looking forward to your update.

If the VPS is still not working the way you want please let us know so we can help you.

If your VPS is working well please close the dispute on PayPal.

[KazVee]

It seems this query has been resolved in the duplicate thread here: https://helionet.org/index/topic/63378-solved-dns-set-up/

I will therefore mark this thread as [Solved] but please do not hesitate to raise a new request if we can offer you any further technical assistance.

[b4tra22]

Hi, it is not

[b4tra22]

Please view the attached. I would appreciate any technical assistance to get this sorted on my side

Bitvise SSH defalut.tlp - b4tra22@65.19.154.87_22 - Bitvise xterm - 20250122-121912071-M0700.txt

[KazVee]

Thank you very much for confirming. I've removed the [Solved] tag for clarity, if this is not yet solved.

[Krydos]

You are not required to use our nameservers, and for VPS we actually recommend using external DNS. If you use ns1.heliohost.org and ns2.heliohost.org there is no way for you to edit the DNS records yourself. Each time you need to make a change you'll need to open a support request. We don't mind helping you with these issues, but you created a dispute on PayPal because we responded to your request which was posted at 2:38am in 59 minutes, which apparently isn't fast enough for you. If you use our nameservers you will need to accept that support requests may take up to 24 hours to complete.

On the other hand, if you use external DNS you can make the changes yourself without contacting support. Cloudflare is a popular free external DNS service that is compatible with our VPS plans.