[HH#422199] My account is suspended

[HelioHost]

Username: mropaspa, Server: Johnny, Main domain: mropaspa.helioho.st

First we had an account that we used, but when we realized we were wrong. So we decided to create another account and start using it. Today we realized that we had to delete the first account that we no longer used. But when we tried to enter it to delete it, it no longer let us enter either of the 2 accounts because they are suspended. What can we do?

Enviado desde Correo para Windows

[wolstech]

They're suspended because you created more than one account. Users are only allowed one account.

Which one do you want to keep?

[mropaspa]

23 minutes ago, wolstech said:

They're suspended because you created more than one account. Users are only allowed one account.

Which one do you want to keep?

I Want keep named account mropaspa or mropaspa@gmail.com

[HelioHost]

I want keep mropaspa o mropaspa@gmail.com account

On Wed, Dec 11, 2024 at 12:43?PM HelioHost Support
wrote:

> They're suspended because you created more than one account. Users are
> only allowed one account. Which one do you want to keep?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=63105
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[HelioHost]

We want recover one of ours account

On Wed, Dec 11, 2024 at 12:40?PM HelioHost Support
wrote:

> Your message (My account is suspended) has been assigned the tracking ID
> [HH#422199]. One of our volunteer community members will reply to your
> email as soon as possible.
>
> Please include the string [HH#422199] in the subject of any future email
> regarding this case. You may do that by simply replying to this message.
>
> Please be aware that our system rejects binary attachments. If you are
> submitting a screenshot or attachment please post a link to the file
> instead of attaching it to the email.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=63105
>
> Thank you,
> HelioHost Support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

The mropaspa account has been unsuspended. Let us know if you need help with anything else.

[HelioHost]

Thanks. I have a question, in that account we have our school project, can
we all 3 log in at the same time and edit files at the same time?

El mi?, 11 de dic de 2024 5:07 p. m., HelioHost Support <
support@heliohost.org> escribi?:

> The mropaspa account has been unsuspended. Let us know if you need help
> with anything else.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=63105
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

If there are 3 people involved then you can each have 1 account. The reason these 2 accounts were suspended is because they were logged in from the same browser, which is usually an indication of 1 person with more than 1 account.

[HelioHost]

Ok, but the 3 of us just want to go in and edit this account only (We will
only use this account definitively). Can all 3 of us edit or interact with
the platform at the same time? (I clarify that everyone would be from home
and from their computer, but we will only enter this account)

On Wed, Dec 11, 2024 at 6:35?PM HelioHost Support
wrote:

> If there are 3 people involved then you can each have 1 account. The
> reason these 2 accounts were suspended is because they were logged in from
> the same browser, which is usually an indication of 1 person with more than
> 1 account.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=63105
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

I've never tested 3 people logging in to the same Plesk account at the same time, but it might work. You could definitely all edit files via SFTP at the same time. An even better idea for your team working on the same code is you all could use the git integration in Plesk to deploy your code. Let us know if you need help with anything.