[HH#912358] Re: Lack Of Activity

[HelioHost]

Username: alzyras, Server: Johnny, Main domain: alzyras.helioho.st

Hello,

Thank you for your message. As I understand using the database / other
services do not trigger a reset of this timer?

Looking forward to your message. Best regards.

On Wed, Nov 20, 2024 at 7:05?PM HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Alzyras,
>
> It's been a while since we've seen you. Are you still using your hosting
> account? The last time you logged in was 2024-10-23. In order to keep your
> website active you must log into your control panel at least once every 30
> days.
>
> If you wish to continue using your hosting plan you will need to log in by
> clicking the link below. Next, provide your email and password in the box
> and click log in to access your dashboard. If you don't log in sometime in
> the next few days your website will be replaced with a inactive page.
>
> Our apologies for requiring you to log in to your account to continue
> using it. We understand that once you get your website perfected there is
> little reason to view your control panel anymore, but if we didn't have a
> way of determing which accounts were abandoned our servers would quickly
> become even more overloaded than they already are.
>
> We plan on releasing a new server named Morty soon where you won't have to
> login to keep your account active that you may be interested in. We'll make
> a news post when this new server is available.
> Login Now
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[Krydos]

Nope, the only way to keep your account active is by logging in at https://heliohost.org every 30 days. We will be releasing a new server named Morty soon that starts $1 per month, and doesn't require logins to keep your account active. As long as your Morty account has a positive balance, or your monthly subscription payment goes through you can go years without logging in if you want.

[KazVee]

Hello! Yes, you are correct. The inactivity timer is only reset when logging in at https://heliohost.org/ or https://heliohost.org/login/ at least once every 30 days. Using a database or other services within Plesk will not be counted as logins. You can have a look at the Inactivity Policy section of our Suspension Policy for more details: https://wiki.helionet.org/accounts/suspension-policy#inactivity-policy 

As mentioned in the previous email we sent, when Morty is released, accounts on that server won't need to log in every 30 days as long as there's a positive balance on your account. Once Morty is open for signups, we'll post an update in our forum News section here: https://helionet.org/index/forum/1-news/ as well as in Discord and our social media. Please let us know if you have any more questions. We'll be happy to help.