[HH#269112] Cant login

[HelioHost]

Username: gumorenos, Server: Tommy, Main domain: gumorenos.heliohost.us

Hello

I tried to login some days ago but my password didn't work, so I reset it.
The reset page didn't show any confirmation and simply refreshed. Now
neither my old or new passwords work, and I'm locked out of my account.
I've tried to reset the password several times after that day to no avail.

[wolstech]

Your password has been manually reset. Please look for a second email from us with a link to change the password directly through Plesk since our website isn't working for you.

[HelioHost]

Hi!

The link doesn't work, I don't have permission to view the topic.

On Thu, 3 Oct 2024 at 11:31, HelioHost Support
wrote:

> Your password has been manually reset. Please look for a second email from
> us with a link to change the password directly through Plesk since our
> website isn't working for you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62433
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

You should have received two emails earlier.

The link you need to click is in the second email with the subject "Manual Password Reset - Case #269112". It is the only link in that email and should not direct you to the forum.

[Krydos]

This was resolved via Discord. Apparently the user tried several different browsers and several different laptops and several different internet connections, but eventually it worked. Neither KazVee nor me could reproduce the issue this person was seeing, and I even reset this account myself to see if there was something unique about the account that was causing the issue, but the reset worked for me. I'm pretty sure there is nothing wrong with this account or our reset process.