HelioHost Posted September 30, 2024 Posted September 30, 2024 Username: urosb, Server: Tommy, Main domain: urosb.helioho.stHi, my account (username: Urosb) was moved to a new server on September 27th. I use ftp upload function via php to upload one xml file to an external server. That stopped working after account migration (ftp connection works, but ftp upload doesn't). Is there any way to allow the ftp upload function to work again? Thank you for your help. Best regards, Uros
HelioHost Posted September 30, 2024 Author Posted September 30, 2024 Hi, I'm using FTP (ftp_fput function). Best regards, Uros V V pon., 30. sep. 2024 ob 19:37 je oseba HelioHost Support < support@heliohost.org> napisala: > Are you using SFTP, FTPS, or FTP? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted September 30, 2024 Posted September 30, 2024 Can you use SFTP or FTPS? FTP is not secure.
HelioHost Posted October 1, 2024 Author Posted October 1, 2024 Hi, unfortunately not, because the server on the other side only listens to FTP connections. Can you somehow enable that for my account (I was using this for years now...)? Best regards, Uros V V tor., 1. okt. 2024 ob 00:27 je oseba HelioHost Support < support@heliohost.org> napisala: > Can you use SFTP or FTPS? FTP is not secure. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted October 1, 2024 Posted October 1, 2024 Are you using active FTP or passive FTP? We recently disabled active FTP, so if you switch to passive it should start working.
HelioHost Posted October 1, 2024 Author Posted October 1, 2024 Hello, I use passive mode. Connection works, but upload doesn't. [image: image.png] Best regards, Uros V V tor., 1. okt. 2024 ob 17:13 je oseba HelioHost Support < support@heliohost.org> napisala: > Are you using active FTP or passive FTP? We recently disabled active FTP, > so if you switch to passive it should start working. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted October 1, 2024 Posted October 1, 2024 The support email does not accept attachments, including embedded pictures. Please upload the picture to an image host and send a link instead.
HelioHost Posted October 1, 2024 Author Posted October 1, 2024 Ok, here is link to an image: Prtscr_link Best regards, Uros V V tor., 1. okt. 2024 ob 19:49 je oseba HelioHost Support < support@heliohost.org> napisala: > The support email does not accept attachments, including embedded > pictures. Please upload the picture to an image host and send a link > instead. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted October 2, 2024 Posted October 2, 2024 If you need to send us an image you'll need to send us a link to an image hosting service, such as imgur.com. It might be easier to just login to your forum account at https://helionet.org and post the image that way though.
Krydos Posted October 2, 2024 Posted October 2, 2024 While you try to figure out images, I went ahead and tested passive insecure FTP on Tommy, and it works fine to upload or download files. If I switch to active mode insecure FTP I can confirm that the connection works, but data doesn't get transferred and results in an empty 0 byte file as expected, because we intentionally disabled it.
HelioHost Posted October 2, 2024 Author Posted October 2, 2024 Hi, if I use active mode I get this error: ftp_fput(): Unable to service PORT commands and if I use passive mode, I get this error: ftp_fput(): Type set to A FTP connection works in both modes, but FTP upload to an external server doesn't work in either. Something must have changed, because it stopped working exactly after I received an email from you, that my account was moved to a new server (on September 27th). I didn't change anything in my code during that time. Maybe some kind of problem with php?? Best regards, Uros V V sre., 2. okt. 2024 ob 05:01 je oseba HelioHost Support < support@heliohost.org> napisala: > While you try to figure out images, I went ahead and tested passive > insecure FTP on Tommy, and it works fine to upload or download files. If I > switch to active mode insecure FTP I can confirm that the connection works, > but data doesn't get transferred and results in an empty 0 byte file as > expected, because we intentionally disabled it. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted October 2, 2024 Posted October 2, 2024 Oh, are you uploading files to Tommy or uploading files from Tommy to some other server? I assumed you were uploading files from your home PC or something to Tommy.
HelioHost Posted October 3, 2024 Author Posted October 3, 2024 No, no, other way around. I'm uploading FROM Tommy to another external server (which is not on HelioHost). This worked until September 27th. Best regards, Uros V V sre., 2. okt. 2024 ob 22:32 je oseba HelioHost Support < support@heliohost.org> napisala: > Oh, are you uploading files to Tommy or uploading files from Tommy to some > other server? I assumed you were uploading files from your home PC or > something to Tommy. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted October 3, 2024 Posted October 3, 2024 What is the IP address or domain of the remote server?
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