[HH#211500] Donation

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Hi,

I made a donation, but did not receive a sign up link. Where can I find it?

Vriendelijke groet,

Jelle Bekirovic
jelle@dds.nl

[wolstech]

Can you please provide the transaction ID of the donation?

[HelioHost]

Sure:

7140049454076911 PayPal HELIOHOST
11-09-2024 14:05

> Op 11 sep 2024 om 14:25 heeft HelioHost Support het volgende geschreven:
>
> ? Can you please provide the transaction ID of the donation?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62158
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>

[wolstech]

That transaction number isn't valid, and it doesn't like right either (they usually have letters in them). Make sure you're using the transaction ID from Paypal, not your bank.

Also, what is the email address on the paypal account you donated with? We can find it that way as well.

[HelioHost]

jelle@dds.nl


> Op 11 sep. 2024, om 15:43 heeft HelioHost Support het volgende geschreven:
>
> That transaction number isn't valid, and it doesn't like right either (they usually have letters in them). Make sure you're using the transaction ID from Paypal, not your bank. Also, what is the email address on the paypal account you donated with? We can find it that way as well.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62158
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>

[wolstech]

We don't have a donation from that email address. I just went through every donation we received for a Tommy invite in the past 4 days and there was only one transaction where an invite or account didn't exist (that one has now been sent). The email address on it did not match yours.

I've escalated this in a staff channel so it can be researched further. In the meantime, if you're able to get the actual paypal transaction ID (will be numbers and letters together), please let us know as that will make the research easier on our side.

[Krydos]

Did you donate for your Tommy account at https://heliohost.org/tommy/ or some other page?

[HelioHost]

Tommy indeed

> Op 11 sep 2024 om 17:22 heeft HelioHost Support het volgende geschreven:
>
> ? Did you donate for your Tommy account at https://heliohost.org/tommy/ or some other page?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62158
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>

[Krydos]

Based on your .nl email address and your transaction ID not being a PayPal transaction ID I'm guessing you used some local payment provider such as iDeal. Sometimes when people use a small local third party payment processor like this it can take a few days to get to us since you didn't use PayPal directly and the money has to through several intermediate steps on the way to us.

Some options we can do for you now:

1) We could give you a free Johnny account instead of Tommy, and then when the donation comes through we could get you moved over to Tommy.
2) We could give you a free Tommy account now, and then if the donation doesn't come through within the next week we can move you to Johnny, or you can try donating again.

Let us know how you'd like to proceed.

[HelioHost]

It came via ideal indeed. Option 2 is fine!

> Op 11 sep 2024 om 20:16 heeft HelioHost Support het volgende geschreven:
>
> ? Based on your .nl email address and your transaction ID not being a PayPal transaction ID I'm guessing you used some local payment provider such as iDeal. Sometimes when people use a small local third party payment processor like this it can take a few days to get to us since you didn't use PayPal directly and the money has to through several intermediate steps on the way to us. Some options we can do for you now: 1) We could give you a free Johnny account instead of Tommy, and then when the donation comes through we could get you moved over to Tommy. 2) We could give you a free Tommy account now, and then if the donation doesn't come through within the next week we can move you to Johnny, or you can try donating again. Let us know how you'd like to proceed.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62158
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>

[HelioHost]

I received an email from PayPal that my ideal donation got declined. Now I used my PayPal account with this mail address. Hopefully it works. Thanks for all the help!

> Op 11 sep 2024 om 19:53 heeft Jelle Bekirovic het volgende geschreven:
>
> ?Tommy indeed
>
>> Op 11 sep 2024 om 17:22 heeft HelioHost Support het volgende geschreven:
>>
>> ? Did you donate for your Tommy account at https://heliohost.org/tommy/ or some other page?
>>
>> You may view the status of your ticket by visiting:
>>
>> https://helionet.org/index/index.php?showtopic=62158
>>
>> Thank you,
>> HelioHost support
>> https://heliohost.org/
>> https://helionet.org/
>>

[Krydos]

It looks like your second donation worked and you created your account. Thanks for the donation. Let us know if you need help with anything else.