[HH#338783] Re: Multiple Accounts

[HelioHost]

Username: paulcordova, Server: Tommy, Main domain: paulcordova.helioho.st

Dear HelioHost,

I hope this message finds you well.

Thank you for reaching out and for your continued support of your
platform. I greatly appreciate the services you provide and am happy to
contribute as a donor.

I understand that my account was suspended due to a suspicion of
multiple account usage, possibly triggered by my access patterns. I
would like to clarify that I use my account from two different
locations?my home and my office?depending on my work schedule. However,
I assure you that I am the sole user of this account, and I have not
shared it with anyone else.

I kindly request that my account be reactivated, as I have adhered to
the terms of service and have not created or used multiple accounts.

Please let me know if there is any further information or verification
required to resolve this matter.

Thank you for your attention to this issue. I look forward to your
prompt response.

Best regards,
Paul Cordova

On 30-08-2024 15:16, HelioHost Support wrote:
> Hello,
>
> Thanks for your recent donation. It's amazing donors like you that
> keep our non-profit going. Without donors we would quickly go out of
> business.
>
> Unfortunately our multiple account detection system has been forced to
> suspend your account because it thinks you may have more than one
> account. As you recently agreed to, the first line in our terms of
> service states that each person is allowed to have one account. It
> also mentions that if you want to have more than one account, such as
> if multiple live in the same house and share the same IP and use the
> same computer, you need to let us know in advance of creating the
> account to avoid getting suspended. This includes donor accounts.
>
> One common reason people create multiple accounts is to get more than
> 1 domain. Did you know you can add multiple domains to your one
> account for free? Just let us know and we can add a domain.
>
> Another common reason people create multiple accounts is to get more
> storage space. Did you know that you can donate to have storage space
> added to your account? Just let us know you want more storage space
> and we'll let you know how to do so.
>
> You can reply to this email if you have any questions. Thanks.

[KazVee]

Hello,

Is there someone that shares a computer or internet connection with you that also has an account? If you access your account from your workplace sometimes, we understand that you might not be able to check with everyone in your office. But on your home internet connection, could there be someone else who also has an account with us?

Many thanks,

[Ookma-Kyi]

Do you have an open Wifi connection? If someone connects to your wifi network with out your knowledge to log in it may also flag the account since both would be coming from the same IP?

[HelioHost]

Hi,

I wanted to clarify the situation regarding our accounts. My son,
Cristobal Cordova (account: cristobalcordova, email:
cristobalcordovaw@gmail.com), and I share the same internet connection
at home, which may have caused the system to flag our accounts as
duplicates. However, we each have our own separate accounts and do not
share login credentials.

My account is used for testing code with PostgreSQL, while my son uses
his account for university homework related to PostgreSQL. We have
always maintained separate accounts, and no account sharing has occurred.

I hope this explanation resolves the issue, and I kindly request the
reactivation of both accounts.

Thank you for your understanding.

Best regards,
Paul Cordova


On 31-08-2024 11:12, HelioHost Support wrote:
> Hello, Is there someone that?shares a computer or internet connection
> with you that also has an account? If you access your account from
> your workplace sometimes, we understand that you might not be able to
> check with everyone in your office. But on your home internet
> connection, could there be someone else who also has an account with
> us? Many thanks,
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=62057
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>

[Krydos]

That's what caused it then. Your account and your son's account has been unsuspended. An exception has been added to the multiple account detection system so you shouldn't get suspended again.