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Posted

Please don't create multiple threads for the same topic. I'm unable to find an account with that username, but I'll escalate your thread in the event that an administrator can shed some more details on this.

Posted

That account was deleted in the recent Johnny disk failure due to being created after March 8. However, you are one of the lucky 16 users who has a backup newer than March 8 available.

You can download your data as of June 12 from https://heliohost.org/backup/

Posted

Also, this should be common sense, but you never need to post your password. Admins will never need or ask for your password, and anyone who does ask for your password is just trying to steal your account.

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