Unknown025 Posted May 16, 2024 Posted May 16, 2024 I have updated your main domain as requested. If you do choose to purchase a VPS, we can provide a .heliohost.us or .helioho.st domain for it as well.
HelioHost Posted May 17, 2024 Author Posted May 17, 2024 I bought vps. My dev has been trying to install control panel on the VPS SSH from the last 3 hours but none of the control panel is working on the provided VPS Server , please install any of the free control panel on the VPS server, as the provided vps server is not responsing moreover, when logged in to old account nome of previous data is there On Thu, 16 May 2024, 2:43 pm HelioHost Support, wrote: > I have updated your main domain as requested. If you do choose to purchase > a VPS, we can provide a .heliohost.us or .helioho.st domain for it as > well. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=60520 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 17, 2024 Author Posted May 17, 2024 I only backed up the database but my dev is asking me for backup of APIs and other files which you haven't told me to backup. On Fri, 17 May 2024, 10:53 am Anas Chowdhury, wrote: > I bought vps. My dev has been trying to install control panel on the VPS > SSH from the last 3 hours but none of the control panel is working on the > provided VPS Server , please install any of the free control panel on the > VPS server, as the provided vps server is not responsing > > moreover, when logged in to old account nome of previous data is there > > On Thu, 16 May 2024, 2:43 pm HelioHost Support, > wrote: > >> I have updated your main domain as requested. If you do choose to >> purchase a VPS, we can provide a .heliohost.us or .helioho.st domain for >> it as well. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=60520 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
HelioHost Posted May 17, 2024 Author Posted May 17, 2024 Also, dont have any of the .php file like getemail.php cleardot.php which my dev is requesting On Fri, 17 May 2024, 11:40 am Anas Chowdhury, wrote: > I only backed up the database but my dev is asking me for backup of APIs > and other files which you haven't told me to backup. > > On Fri, 17 May 2024, 10:53 am Anas Chowdhury, > wrote: > >> I bought vps. My dev has been trying to install control panel on the VPS >> SSH from the last 3 hours but none of the control panel is working on the >> provided VPS Server , please install any of the free control panel on the >> VPS server, as the provided vps server is not responsing >> >> moreover, when logged in to old account nome of previous data is there >> >> On Thu, 16 May 2024, 2:43 pm HelioHost Support, >> wrote: >> >>> I have updated your main domain as requested. If you do choose to >>> purchase a VPS, we can provide a .heliohost.us or .helioho.st domain >>> for it as well. >>> >>> You may view the status of your ticket by visiting: >>> >>> https://helionet.org/index/index.php?showtopic=60520 >>> >>> Thank you, >>> HelioHost support >>> https://heliohost.org/ >>> https://helionet.org/ >>> >>>
Krydos Posted May 17, 2024 Posted May 17, 2024 Are you unable to login to your Tommy account? I don't understand what would prevent you from downloading your files from Tommy and uploading them to the VPS? The VPS appears to be running fine and responding the pings and responding to SSH.
HelioHost Posted May 17, 2024 Author Posted May 17, 2024 When I login to Tommy account it shows the VPS page, so the Tommy account is no more after buying VPS. On Fri, 17 May 2024, 8:14 pm HelioHost Support, wrote: > Are you unable to login to your Tommy account? I don't understand what > would prevent you from downloading your files from Tommy and uploading them > to the VPS? The VPS appears to be running fine and responding the pings and > responding to SSH. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=60520 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 17, 2024 Author Posted May 17, 2024 and no control panel on vps On Fri, 17 May 2024, 8:53 pm Anas Chowdhury, wrote: > When I login to Tommy account it shows the VPS page, so the Tommy account > is no more after buying VPS. > > On Fri, 17 May 2024, 8:14 pm HelioHost Support, > wrote: > >> Are you unable to login to your Tommy account? I don't understand what >> would prevent you from downloading your files from Tommy and uploading them >> to the VPS? The VPS appears to be running fine and responding the pings and >> responding to SSH. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=60520 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
HelioHost Posted May 17, 2024 Author Posted May 17, 2024 oh wait, I was able to login to Tommy account. But need control panel on vps, do you have free one? On Fri, 17 May 2024, 8:54 pm Anas Chowdhury, wrote: > and no control panel on vps > > On Fri, 17 May 2024, 8:53 pm Anas Chowdhury, > wrote: > >> When I login to Tommy account it shows the VPS page, so the Tommy account >> is no more after buying VPS. >> >> On Fri, 17 May 2024, 8:14 pm HelioHost Support, >> wrote: >> >>> Are you unable to login to your Tommy account? I don't understand what >>> would prevent you from downloading your files from Tommy and uploading them >>> to the VPS? The VPS appears to be running fine and responding the pings and >>> responding to SSH. >>> >>> You may view the status of your ticket by visiting: >>> >>> https://helionet.org/index/index.php?showtopic=60520 >>> >>> Thank you, >>> HelioHost support >>> https://heliohost.org/ >>> https://helionet.org/ >>> >>>
HelioHost Posted May 17, 2024 Author Posted May 17, 2024 I need a free control panel on my vps, you mentioned Hestia, KeyHelp, or CyberPanel. Provide them. My developer not able to do with SSH. On Fri, 17 May 2024, 8:57 pm Anas Chowdhury, wrote: > oh wait, I was able to login to Tommy account. But need control panel on > vps, do you have free one? > > On Fri, 17 May 2024, 8:54 pm Anas Chowdhury, > wrote: > >> and no control panel on vps >> >> On Fri, 17 May 2024, 8:53 pm Anas Chowdhury, >> wrote: >> >>> When I login to Tommy account it shows the VPS page, so the Tommy >>> account is no more after buying VPS. >>> >>> On Fri, 17 May 2024, 8:14 pm HelioHost Support, >>> wrote: >>> >>>> Are you unable to login to your Tommy account? I don't understand what >>>> would prevent you from downloading your files from Tommy and uploading them >>>> to the VPS? The VPS appears to be running fine and responding the pings and >>>> responding to SSH. >>>> >>>> You may view the status of your ticket by visiting: >>>> >>>> https://helionet.org/index/index.php?showtopic=60520 >>>> >>>> Thank you, >>>> HelioHost support >>>> https://heliohost.org/ >>>> https://helionet.org/ >>>> >>>>
Krydos Posted May 17, 2024 Posted May 17, 2024 I'm glad you figured out how to log into your Tommy account. Since the VPS and the Tommy account both use the same email address you'll need to login with the username to specify which account you want since the email is no longer unique. I installed Hestia free control panel on your VPS for you, and you can find the default username and password and port to login in the file /root/hestia.txt Just login via SSH, run sudo su command, and then type your password to escalate to root privileges and then you can run the command cat /root/hestia.txt to display the file to your terminal. I also want to mention that you only get 1 free rebuild per month on VPS. Since Hestia needs to be installed on a clean server with no installed software, and your dev tried to install 4 or 5 control panels on top of each other, I had to use a rebuild to install Hestia. Since you and your dev seem really new to web hosting, and are having a much more difficult time at this than most people, I will give you 1 additional free rebuild this month if you need it, but after the second rebuild they will cost $1 each time. We used to provide unlimited free rebuilds, but one user decided to abuse our generosity by requesting about 40 rebuilds in a single month so we had to make a limit. Let us know if you need help with anything else.
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