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Posted
Username: danielsanczuniga, Server: Tommy, Main domain: myneflow.helioho.st

Hi, I just created a db in postgresql, but I need a remote connection. Can
you enable it? It shows an error when trying to connect with
the credentials. The db I'm trying to connect is danielsanczuniga_DB

Posted

Hello,

Thank you for reaching our for support.
Remote Access to Postgres Databases are not enabled by default for security.

To enable this feature, we will need more information, what we have so far is the following:

Username: danielsanczuniga
Database Username:
Database Name: danielsanczuniga_DB

Could you share your Database Username so we could further assist you?

Kind Regards,
Vince

Posted
Hi, thank you for your answer. The information is:

Database name: danielsanczuniga_DB
Database Username: danielsanczuniga_admin
Domain: myneflow.helioho.st

El mi?, 8 may 2024 a las 19:19, HelioHost Support ()
escribi?:

> Hello, Thank you for reaching our for support. Remote Access to Postgres
> Databases are not enabled by default for security. To enable this feature,
> we will need more information, what we have so far is the following:
> Username: danielsanczunigaDatabase Username: Database Name:
> danielsanczuniga_DB Could you share your Database Username so we could
> further assist you? Kind Regards, Vince
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=60435
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

Posted
My database information is:

Database name: danielsanczuniga_DB
Database Username: danielsanczuniga_admin
Domain: myneflow.helioho.st

Posted

We've received your information.

There is only one admin who can set up remote postgres requests as it requires manually editing the server configurations (Plesk offers exactly zero support for remote postgres access), so it can take 24-48 hours for it to be set up.

In the meantime, if you want to begin working on your database, you can upload Adminer (https://www.adminer.org) to your account and edit the database that way.

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