nexus2024 Posted January 30 Share Posted January 30 Dear Admin, Thanks for helping out always. However, I still encounter challenge with setting up and logging into my email. I use privateemail.com as the web access for emails, but when I tried to log in with my new email credentials I created on Plesk, it read invalid. I also attempted to use https://login.one.com/mail to access the email to no avail. I'll need guide on setting up email accounts. (I already created one; just don't know how to start using it). Also, While logging in severally into my Plesk account today using my username nexus2024, I was always logged out within few seconds of each attempt I made to log in. At some point, there was a pop-up that states that another user with my username is currently logged in; hence, I was always logged out. Any help will be a life-saver. Thank you in advance. Link to comment Share on other sites More sharing options...
wolstech Posted January 30 Share Posted January 30 Your account won't be able to receive or send email because there is no functional domain on your account. You need to finish setting up DNS for your domain before sending and receiving of email will work. You can either point to our name servers (ns1.heliohost.org and ns2.heliohost.org) or for external DNS, you'll need: A record pointed to 65.19.141.67 AAAA record pointed to the IPv6 shown in Plesk MX record pointed to johnny.heliohost.org SPF TXT record with the value "v=spf1 include:johnny.heliohost.org ~all". If you would like webmail, create an additional A record called "webmail" pointed to 65.19.141.67 You can check email using an IMAP client: Host: johnny.heliohost.org Username: <full email address> Password: <email password set when you create the mailbox> We are unable to provide support for external webmail clients as we have no control over the manner in which they access the server. You can try using the settings above if they allow you to specify a server to log into separately from the email address, but most do not. Link to comment Share on other sites More sharing options...
nexus2024 Posted January 30 Author Share Posted January 30 Thanks for the response; however, the second part of my query was not attended to: While logging in severally into my Plesk account today using my username nexus2024, I was always logged out within few seconds of each attempt I made to log in. At some point, there was a pop-up that states that another user with my username is currently logged in; hence, I was always logged out. Link to comment Share on other sites More sharing options...
wolstech Posted January 30 Share Posted January 30 This usually happens when your IP address is changing too frequently (common if you're using a mobile plan as your internet connection). Please try using a VPN and see if the issue persists. Link to comment Share on other sites More sharing options...
nexus2024 Posted January 30 Author Share Posted January 30 Thank you for helping out; the VPN worked. However, my email cannot yet send out messages. Each attempt to send out messages gets bounced into the Junk folder, with a message I attached to this post. Kindly help with an advice on how to go about this. Thanks. Delivery report Link to comment Share on other sites More sharing options...
wolstech Posted January 30 Share Posted January 30 That's because SPF and DKIM aren't set up. Krydos needs to fix it since you're using our DNS. Link to comment Share on other sites More sharing options...
nexus2024 Posted January 30 Author Share Posted January 30 How do I get Krydos to fix it, please? Do I need to send any message..? Link to comment Share on other sites More sharing options...
wolstech Posted January 30 Share Posted January 30 Just wait. I already escalated it. He can sometimes take 24-48 hours to work these, but he usually gets to them much quicker. Link to comment Share on other sites More sharing options...
nexus2024 Posted January 30 Author Share Posted January 30 Thank you for always helping out. Link to comment Share on other sites More sharing options...
Krydos Posted January 31 Share Posted January 31 10 hours ago, nexus2024 said: my email cannot yet send out messages. How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get to others? Post an example of the messages being sent. 1 Link to comment Share on other sites More sharing options...
nexus2024 Posted January 31 Author Share Posted January 31 1. How many emails you plan to send per day? 5,000 Emails per day. 2. Where you get the email addresses from? Voluntary Subscription from trainees and beneficiaries of our skilling program. The skilling program is a FREE initiative by my social enterprise targeted toward empowering underserved African entrepreneurs, SMEs and Micro-brands with skills and tools to succeed in the digital economy. Skilling involves teaching them the application of Artificial Intelligence (AI) tools to streamline processes, cut costs, and boost their productivity. Doing this will help them survive the current harsh economic situation here in Africa. 3. How can recipients of your emails unsubscribe? Each email sent will contain a link to UNSUBSCRIBE at any time. They can also send messages to unsubscribe@nexusentrehub.org.ng to get unsubscribed, or report abuse at reportabuse@nexusentrehub.org.ng 4. Do you have an unsubscribe@yourdomain.com address set up? YES unsubscribe@nexusentrehub.org.ng 5. Do you have an abuse@yourdomain.com address set up? YES reportabuse@nexusentrehub.org.ng 6. Does each email have a link to unsubscribe? YES; each email will have a link where our subscribers can voluntarily unsubscribe at anytime. 7. Do you share or sell email addresses that you get to others? NO; I do not sell or share the email addresses I get to others. 8. Post an example of the messages being sent. Dear [Name], Welcome to Nexus Entrepreneurship Hub! We are thrilled you have joined us on this journey to take your business to the next level with critical skills for the digital economy. You have been selected to receive a full scholarship for our AI integration certification course as well as additional business digitization tools - including a free website, email, and expert consulting. Over the next few months, you will have access to our interactive curriculum taught by industry experts. You’ll learn high-demand capabilities like data analytics, machine learning, and content creation applied directly to business functions. Our goal is to help turbocharge productivity, unlock new revenue channels, and position your company for the future. We encourage you to take full advantage of this opportunity to invest in leveling up your capacities. Please have a look through the course portal and let us know if any questions arise along the way. We wish you the very best on your digital transformation journey with Nexus and are here to support your success! If you ever wish to update your email preferences, simply click: [Unsubscribe Link] Or reply to any email with UNSUBSCRIBE in the subject line to opt-out. Here’s to achieving your entrepreneurial dreams! Best Regards, The Nexus Team Link to comment Share on other sites More sharing options...
nexus2024 Posted January 31 Author Share Posted January 31 13 hours ago, Krydos said: How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get to others? Post an example of the messages being sent. 1. How many emails you plan to send per day? 5,000 Emails per day. 2. Where you get the email addresses from? Voluntary Subscription from trainees and beneficiaries of our skilling program. The skilling program is a FREE initiative by my social enterprise targeted toward empowering underserved African entrepreneurs, SMEs and Micro-brands with skills and tools to succeed in the digital economy. Skilling involves teaching them the application of Artificial Intelligence (AI) tools to streamline processes, cut costs, and boost their productivity. Doing this will help them survive the current harsh economic situation here in Africa. 3. How can recipients of your emails unsubscribe? Each email sent will contain a link to UNSUBSCRIBE at any time. They can also send messages to unsubscribe@nexusentrehub.org.ng to get unsubscribed, or report abuse at reportabuse@nexusentrehub.org.ng 4. Do you have an unsubscribe@yourdomain.com address set up? YES unsubscribe@nexusentrehub.org.ng 5. Do you have an abuse@yourdomain.com address set up? YES reportabuse@nexusentrehub.org.ng 6. Does each email have a link to unsubscribe? YES; each email will have a link where our subscribers can voluntarily unsubscribe at anytime. 7. Do you share or sell email addresses that you get to others? NO; I do not sell or share the email addresses I get to others. 8. Post an example of the messages being sent. Dear [Name], Welcome to Nexus Entrepreneurship Hub! We are thrilled you have joined us on this journey to take your business to the next level with critical skills for the digital economy. You have been selected to receive a full scholarship for our AI integration certification course as well as additional business digitization tools - including a free website, email, and expert consulting. Over the next few months, you will have access to our interactive curriculum taught by industry experts. You’ll learn high-demand capabilities like data analytics, machine learning, and content creation applied directly to business functions. Our goal is to help turbocharge productivity, unlock new revenue channels, and position your company for the future. We encourage you to take full advantage of this opportunity to invest in leveling up your capacities. Please have a look through the course portal and let us know if any questions arise along the way. We wish you the very best on your digital transformation journey with Nexus and are here to support your success! If you ever wish to update your email preferences, simply click: [Unsubscribe Link] Or reply to any email with UNSUBSCRIBE in the subject line to opt-out. Here’s to achieving your entrepreneurial dreams! Best Regards, The Nexus Team Link to comment Share on other sites More sharing options...
Krydos Posted January 31 Share Posted January 31 8 hours ago, nexus2024 said: 5,000 Emails per day. You're going to need to find another host then. 2 Link to comment Share on other sites More sharing options...
nexus2024 Posted January 31 Author Share Posted January 31 What is the maximum allowable emails that can be sent per day? I can stay within range. Link to comment Share on other sites More sharing options...
nexus2024 Posted January 31 Author Share Posted January 31 How about 500 emails per day? Link to comment Share on other sites More sharing options...
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