HelioHost Posted January 8, 2024 Posted January 8, 2024 Username: webmast1, Server: Tommy, Main domain: np-webdesign.heliohost.orgforum Krydos wrote:? "Yeah, if you never log into the jeanine account again it will be fine. Do you agree to that?" After I said "Okay" and you unsuspended the jeanie account, it reminds me of "the rule of the 30 days of log into the account to not get suspended and get removed/deleted from server for inactivity" if I never may log into jeanine account? She lives too far to get there and log into the control panel with her pc every month. Will jeanine account get deleted Regards
wolstech Posted January 8, 2024 Posted January 8, 2024 Not Krydos, so I'll let him also respond, but she will need to physically be the one who has to log in every month. If nobody logs in, it will be taken offline after 30 days and archived after about 60 days. Why not just move the site into your own account as a second domain? That would solve both issues. She can have her own website, but you can maintain it for her without worrying about the multiple accounts or the inactivity suspensions.
HelioHost Posted January 8, 2024 Author Posted January 8, 2024 Okay I'll wait for Krydos reply. Regards On 1/8/2024 4:27 PM, HelioHost Support wrote: > Not Krydos, so I'll let him also respond, but she will need to > physically be the one who has to log in every month. If nobody logs > in, it will be taken offline after 30 days and archived after about 60 > days. On 1/8/2024 4:19 PM, Webmaster Webhulp wrote: > forum > Krydos wrote:? "Yeah, if you never log into the jeanine account again > it will be fine. Do you agree to that?" > > After I said "Okay" and you unsuspended the jeanie account, it reminds > me of "the rule of the 30 days of log into the account to not get > suspended and get removed/deleted from server for inactivity" if I > never may log into jeanine account? > She lives too far to get there and log into the control panel with her > pc every month. > Will jeanine account get deleted > > Regards > > >
Krydos Posted January 8, 2024 Posted January 8, 2024 Yes, if you login to the jeanine account to keep it active it will get suspended for multiple accounts again. Wolstech and I have both said several times that you should just merge the accounts. Not sure why you're refusing to do it.
MoneyBroz Posted January 9, 2024 Posted January 9, 2024 You can also create another user on your account for the other person to login with.
MoneyBroz Posted January 9, 2024 Posted January 9, 2024 the other person can login using the plesk login while you can login to the heliohost dashboard to keep from the account from getting suspended for inactivity.
webmast1 Posted January 9, 2024 Posted January 9, 2024 Is it possible that you (heliohost admin) move jeanine account and contents to the webmast1 account with a jeanine login and let me know when it's done? Regards
Krydos Posted January 9, 2024 Posted January 9, 2024 The account jeanine has two domains jeanine.helioho.st and slovenskycuvac.tk. Do both domains need to be moved? Is there a database for either domain that needs to be moved?
webmast1 Posted January 9, 2024 Posted January 9, 2024 Yes move both domains to webmast1. No database are used on those domains Regards
Krydos Posted January 10, 2024 Posted January 10, 2024 Both domains have been moved and the jeanine account has been deleted. Thanks for complying with our terms of service.
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