workforspinxo Posted September 25, 2023 Share Posted September 25, 2023 Dear HelioHost Support Team, I hope this message finds you well. I am writing to seek assistance regarding an issue I am facing with the DNS resolution of my webmail subdomain. Currently, my domain "www.infinityhue.us.to" is functioning correctly; however, I am encountering an error when trying to access the webmail via "www.webmail.infinityhue.us.to" The error message displayed is "DNS_PROBE_FINISHED_NXDOMAIN." I have verified that the main domain is functioning properly, so it seems to be specific to the webmail subdomain. I haven't been able to identify the root cause of this issue. I kindly request your support in resolving this matter. If there is any information or action required from my end, please let me know, and I will be more than willing to provide the necessary details or perform any necessary steps. Thank you for your attention and assistance in advance. I appreciate your dedication and expertise in resolving this matter promptly. Link to comment Share on other sites More sharing options...
wolstech Posted September 25, 2023 Share Posted September 25, 2023 Escalating to Krydos as I don't see why this isn't working. The zone exists and has a webmail entry in it... Link to comment Share on other sites More sharing options...
Krydos Posted September 25, 2023 Share Posted September 25, 2023 It looks like your NS records are missing https://dnschecker.org/#NS/infinityhue.us.to Link to comment Share on other sites More sharing options...
workforspinxo Posted September 26, 2023 Author Share Posted September 26, 2023 21 hours ago, Krydos said: It looks like your NS records are missing https://dnschecker.org/#NS/infinityhue.us.to sorry for the trouble how do i add the missing ns records edit: could it be cause i only pointed ip but not nameserver ? Link to comment Share on other sites More sharing options...
wolstech Posted September 26, 2023 Share Posted September 26, 2023 You do it on the registrar's website. That domain is from Afraid though isn't it? IIRC they didn't support NS records unless you contact them to have that support enabled. Check for an option to set up external name servers / NS on their site, but if you don't see it you'll need to ask them how to do that. Their service has historically been known for not being the most compatible thing in the world due to its nonstandard nature... 1 Link to comment Share on other sites More sharing options...
Krydos Posted October 6, 2023 Share Posted October 6, 2023 Closing due to inactivity. Link to comment Share on other sites More sharing options...
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