[HH#440330] Re: HelioHost Website Inactive

[HelioHost]

Username: vectorc, Server: Tommy, Main domain: vectorc.heliohost.us

Hello
When I try to enter after renewing the account I get this message:
[image: image.png]


El mi?, 26 abr 2023 a las 0:19, HelioHost ()
escribi?:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Vectorc,
>
> Your hosting plan at HelioHost has been discontinued for inactivity. In
> order to keep your website active you must log into your control panel at
> least once every 30 days. The last time you logged in was 2023-03-27. All
> visitors to your domain(s) will now see an inactive page instead of your
> original content.
>
> If you wish to continue using your hosting plan you can reactivate it by
> clicking the renew link below. Next, provide your email or username in the
> box and click renew to regain access to your website. While your control
> panel is inactive you will not be able to log in or reset your password.
>
> Once you have successfully reactivated your hosting plan you can prevent
> it from being flagged as inactive again by remembering to log in at least
> once every 30 days at https://heliohost.org/login/
> Renew Account
> [image: Twitter] [image: Facebook]
> [image: Phone Number]
> <+1-802-884-3546> [image: Support Forum] [image:
> Email]
> ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe
>
>

[wolstech]

We can't see the image as the support email does not accept attachments. What did the error say?

[Krydos]

Since they were trying to renew their account it was probably the message about renewing taking quite a while and they could try again or contact us. Anyways, the account in question is active now so this is probably already resolved. Let us know if you're still having any issues.

[HelioHost]

I still can't get in.
This is the message that sells me:
"Unable to login with that username and password"

El mi?, 26 abr 2023 a las 21:12, HelioHost Support ()
escribi?:

> Since they were trying to renew their account it was probably the message
> about renewing taking quite a while and they could try again or contact us.
> Anyways, the account in question is active now so this is probably already
> resolved. Let us know if you're still having any issues.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55845
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

You have been sent a password reset link. Please make sure you only choose ASCII characters such as the English alphabet, numbers, and symbols. Letters with accents and letters from other languages will be accepted, but then you won't be able to log in even though you're using the correct password.

[HelioHost]

Hello again I tried to use the link but it gives me this error "Error:
Please request a new secret code" Sorry for the inconvenience.

El jue, 27 abr 2023 a las 1:36, HelioHost Support ()
escribi?:

> You have been sent a password reset link. Please make sure you only choose
> ASCII characters such as the English alphabet, numbers, and symbols.
> Letters with accents and letters from other languages will be accepted, but
> then you won't be able to log in even though you're using the correct
> password.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55845
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Another password reset link has been sent to you. Try to use it before it expires this time.

[HelioHost]

Everything is correct now.
thank you

El vie, 28 abr 2023 a las 2:13, HelioHost Support ()
escribi?:

> Another password reset link has been sent to you. Try to use it before it
> expires this time.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55845
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>
>