HelioHost Posted April 26, 2023 Posted April 26, 2023 VPS number: 45, VPS ID: 231Your web page is not working. I cannot get into your payment site. I lost my debit card and have to register a new card with you. Let me know how to do this please. Stan - WA2UET In Ghent NY From: HelioHost Sent: Wednesday, April 26, 2023 3:37 PM To: wa2uet@gmail.com Subject: HelioHost VPS Late Payment Hey Wa2uet, Your VPS payment of $4.00 USD is 5 days overdue. Please try to make a new payment within the next 24 hours. You can do so with the link below. Let us know if you face any issues or have any questions regarding this. Renew VPS C 2005-2023 Helio Networks. All rights reserved. | Unsubscribe ae9778184c636c617e49877&t=event&ec=email&ea=open&cs=email&cm=vps45_warn&cn=v ps45_warn>
Krydos Posted April 26, 2023 Posted April 26, 2023 What do you mean by "Your web page is not working." I just tested the payment link https://heliohost.org/vps/pay/?code=NNjOg52r6XuKZhPB And it works for me. Do you get some sort of error or could you be a little more specific regarding why it isn't working for you?
HelioHost Posted April 26, 2023 Author Posted April 26, 2023 This is what I see when I click on the link: "Secure Connection Failed An error occurred during a connection to heliohost.org. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more." Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Wednesday, April 26, 2023 3:46 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment What do you mean by "Your web page is not working." I just tested the payment link https://heliohost.org/vps/pay/?code=NNjOg52r6XuKZhPB And it works for me. Do you get some sort of error or could you be a little more specific regarding why it isn't working for you? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
Krydos Posted April 26, 2023 Posted April 26, 2023 What browser and version are you using? I've tested the payment page with the latest versions of Chrome, Firefox, and Edge and it loads correctly without any SSL errors. I've tested the heliohost.org SSL certificate with several tools and they all report that it is correct. Example: https://www.sslshopper.com/ssl-checker.html#hostname=heliohost.org
HelioHost Posted April 26, 2023 Author Posted April 26, 2023 I am using Firefox 112.0.1 (64-bit) I have tried your link several times with the same error message. Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Wednesday, April 26, 2023 3:53 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment What browser and version are you using? I've tested the payment page with the latest versions of Chrome, Firefox, and Edge and it loads correctly without any SSL errors. I've tested the heliohost.org SSL certificate with several tools and they all report that it is correct. Example: https://www.sslshopper.com/ssl-checker.html#hostname=heliohost.org You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
HelioHost Posted April 26, 2023 Author Posted April 26, 2023 Chrome reports a similar error: This site can't provide a secure connection heliohost.org sent an invalid response. * Try running Windows Network Diagnostics. ERR_SSL_PROTOCOL_ERROR Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Wednesday, April 26, 2023 4:03 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment Are you able to try the link with Chrome? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
HelioHost Posted April 26, 2023 Author Posted April 26, 2023 If I try to log on to your site I get the following message: Website blocked due to riskware Your Malwarebytes Premium blocked this website because it may contain riskware. We strongly recommend you do not continue. Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Wednesday, April 26, 2023 4:03 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment Are you able to try the link with Chrome? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
HelioHost Posted April 26, 2023 Author Posted April 26, 2023 It is the end of my day here on the east coast. Please don't shut me down until we get this sorted out. Thanks. Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Wednesday, April 26, 2023 4:03 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment Are you able to try the link with Chrome? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
Krydos Posted April 26, 2023 Posted April 26, 2023 No, we won't shut down your VPS. We have heard other people report that Malwarebytes has listed our website for some reason. We think it might be because of a malicious ad. We use Adsense which is pretty good at screening ads for malware, but sometimes they slip through. If we could afford to disable ads we would, but unfortunately we don't receive enough donations and VPS subscriptions yet to afford turning off the ads. If you have time to report a false positive to Malwarebytes we would appreciate it. I suspect it's Malwarebytes which is blocking all of your browsers from accessing our website. If you could try connecting with your phone, another computer that doesn't run Malwarebytes, or temporarily turning it off you might be able to set up a new subscription. Another way that you may be able to fix this is by logging in to your PayPal account and linking a new card through them. Your old subscription is technically still active, but PayPal has tried to charge your card twice now and failed, probably because you canceled it after losing it.
wolstech Posted April 26, 2023 Posted April 26, 2023 Can confirm on Malwarebytes. I use that on my home computer and I had to exclude heliohost.org and helionet.org from all of its protections. You also need to completely turn off the browser extension from malwarebytes if you use it in order for the site to work. It’s the only antivirus product that I’m aware of that detects our site as malicious. We have no idea why it’s listed with malwarebytes, but it’s been that way for several months.
HelioHost Posted April 26, 2023 Author Posted April 26, 2023 OK, tomorrow when I go back to the shop I will attempt to update my paypal account. I did not think about that. It has been a real pain in the butt trying to update the various accounts. I overlooked paypal. I will let you know when it is done. Thanks. Stan, WA2UET From: HelioHost Support Sent: Wednesday, April 26, 2023 4:47 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment Can confirm on Malwarebytes. I use that on my home computer and I had to exclude heliohost.org and helionet.org from all of its protections. You also need to completely turn off the browser extension from malwarebytes if you use it in order for the site to work. It's the only antivirus product that I'm aware of that detects our site as malicious. We have no idea why it's listed with malwarebytes, but it's been that way for several months. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
HelioHost Posted April 27, 2023 Author Posted April 27, 2023 You should be able to charge my paypal at using wa2uet@gmail.com Let me know. Stan - WA2UET In Ghent NY From: HelioHost Support Sent: Wednesday, April 26, 2023 4:47 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment Can confirm on Malwarebytes. I use that on my home computer and I had to exclude heliohost.org and helionet.org from all of its protections. You also need to completely turn off the browser extension from malwarebytes if you use it in order for the site to work. It's the only antivirus product that I'm aware of that detects our site as malicious. We have no idea why it's listed with malwarebytes, but it's been that way for several months. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
Krydos Posted April 27, 2023 Posted April 27, 2023 Sometimes PayPal gives us a "collect overdue payment" button, but that isn't there on your subscription yet. According to PayPal they are going to try to bill you again on Monday automatically. We'll see if it goes through then. Your VPS won't be shutdown, and if the payment fails again on Monday we'll contact you. As long as you have the new card attached to your PayPal account it should work though.
HelioHost Posted April 27, 2023 Author Posted April 27, 2023 Thanks for working with me. Be sure to use the paypal account with wa2uet@gmail.com I think there might be two accounts but only one good one. Stan, WA2UET From: HelioHost Support Sent: Thursday, April 27, 2023 6:23 PM To: wa2uet@gmail.com Subject: Re: [HH#158761] RE: HelioHost VPS Late Payment Sometimes PayPal gives us a "collect overdue payment" button, but that isn't there on your subscription yet. According to PayPal they are going to try to bill you again on Monday automatically. We'll see if it goes through then. Your VPS won't be shutdown, and if the payment fails again on Monday we'll contact you. As long as you have the new card attached to your PayPal account it should work though. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=55844 Thank you, Heliohost support https://heliohost.org/ https://helionet.org/
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