HelioHost Posted February 20, 2023 Posted February 20, 2023 Username: N/A, Server: N/A, Main Domain: N/AHi, I didn't get any email with the link to move to Plesk. My Heliohost username is 'urosb'. Thank you. Best regards, Uros
wolstech Posted February 20, 2023 Posted February 20, 2023 Transfers are no longer available as the cPanel server has been retired. All transfer invites were sent weeks ago, and the deadline for using them was last Thursday (February 16th). The old server was retired completely on February 18th. If you did not receive a transfer invite, it likely either went to spam or you had unsubscribed from our emails (which would have prevented one from being sent). At this point, you will need to download your account's contents from here: https://heliohost.org/backup/ and create a new account. We can send an invite for a replacement account if you wish so you can skip the wait. If you would like an invite for a replacement account, please let us know and we'll send an invite to the email address used on your old account (sending it to that address will allow you to reuse your username).
HelioHost Posted February 20, 2023 Author Posted February 20, 2023 Hi, Thanks for your reply. I would like to receive invite for an new account. Regards, Uros On Mon, 20 Feb 2023, 19:41 HelioHost Support wrote: > Transfers are no longer available as the cPanel server has been retired. > All transfer invites were sent weeks ago, and the deadline for using them > was last Thursday (February 16th). The old server was retired completely on > February 18th. If you did not receive a transfer invite, it likely either > went to spam or you had unsubscribed from our emails (which would have > prevented one from being sent). At this point, you will need to download > your account's contents from here: https://heliohost.org/backup/ and > create a new account. We can send an invite for a replacement account if > you wish so you can skip the wait. If you would like an invite for a > replacement account, please let us know and we'll send an invite to the > email address used on your old account (sending it to that address will > allow you to reuse your username). > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55149 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted February 21, 2023 Author Posted February 21, 2023 Thank you. V V pon., 20. feb. 2023 ob 21:04 je oseba HelioHost Support < support@heliohost.org> napisala: > Invite sent. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55149 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted February 22, 2023 Author Posted February 22, 2023 Hello again, I created a new account, but the Plesk control panel is still unavailable (site can't be reached). When will the Plesk be available? Thank you and best regards Uros V V tor., 21. feb. 2023 ob 09:47 je oseba Uro? Bergles < uros.bergles@gmail.com> napisala: > Thank you. > > V V pon., 20. feb. 2023 ob 21:04 je oseba HelioHost Support < > support@heliohost.org> napisala: > >> Invite sent. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=55149 >> >> Thank you, >> Heliohost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
Krydos Posted February 22, 2023 Posted February 22, 2023 Your account is active, and you should be able to login at https://heliohost.org/login/ Is that where you're trying to login at?
HelioHost Posted February 22, 2023 Author Posted February 22, 2023 Yes. I can log in and see the dashboard. After that I can't open Plesk control panel: [image: image.png] ---> [image: image.png] Best regards, Uros V V sre., 22. feb. 2023 ob 10:05 je oseba HelioHost Support < support@heliohost.org> napisala: > Your account is active, and you should be able to login at > https://heliohost.org/login/ Is that where you're trying to login at? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55149 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted February 22, 2023 Posted February 22, 2023 The support email system does not accept images. Can you please upload that to something like Imgur and send a link? Also, what is the IP address shown on this page when you visit it? https://heliohost.org/ip.php
HelioHost Posted February 22, 2023 Author Posted February 22, 2023 Hi, I tried now from a different network, it works. Thank you. Regards, Uros V V sre., 22. feb. 2023 ob 11:59 je oseba HelioHost Support < support@heliohost.org> napisala: > The support email system does not accept images. Can you please upload > that to something like Imgur and send a link? Also, what is the IP address > shown on this page when you visit it? https://heliohost.org/ip.php > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55149 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted February 23, 2023 Posted February 23, 2023 It's likely the first network you were trying from was blocked in the firewall for some reason. If you'd like to know the reason and be unblocked just let us know your IP address. If it's something like wrong username or password for a mail client you'll just continue getting blocked over and over until you disable the mail client. It could be a lot of other things like FTP clients too. If we can know your IP address we can tell you the exact reason.
HelioHost Posted February 23, 2023 Author Posted February 23, 2023 Hi again, I found the problem. Port 8443 was blocked by default on our router. I fixed the problem. Thank you for your kindness and help. Best regards, Uros V V ?et., 23. feb. 2023 ob 02:48 je oseba HelioHost Support < support@heliohost.org> napisala: > It's likely the first network you were trying from was blocked in the > firewall for some reason. If you'd like to know the reason and be unblocked > just let us know your IP address. If it's something like wrong username or > password for a mail client you'll just continue getting blocked over and > over until you disable the mail client. It could be a lot of other things > like FTP clients too. If we can know your IP address we can tell you the > exact reason. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=55149 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted February 23, 2023 Posted February 23, 2023 Thanks for sharing the solution. If someone else has the same issue we can suggest them checking port 8443. Glad it's working for you now.
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