[HH#623252] Loging problem

[HelioHost]

Username: matt9860, Server: Tommy, Main domain: matt7290.helioho.st

Hello,

May I ask you to check up on my account? I am no longer able to log into my Plesk Panel.

Regards,
Mateusz Olszewski

[wolstech]

The account looks fine on our end, though it looks like you may have a broken node.js app installed on it (which is what would cause the Phusion Passenger error currently showing on your domain). That shouldn't affect logging in though.

When you log into https://heliohost.org/login/ do you receive an error message?

[HelioHost]

I get this info:



Both username and password are correct - I use keychain to save password. I tried to reset my password, but I never get the password-reset link, when requested.

Regards,
MO
On 13 Feb 2023 at 19:05 +0100, HelioHost Support , wrote:
> The account looks fine on our end, though it looks like you may have a broken node.js app installed on it (which is what would cause the Phusion Passenger error currently showing on your domain). That shouldn't affect logging in though. When you log into https://heliohost.org/login/?do you receive an error message?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55054
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>

[Krydos]

I just sent you a password reset link. Let us know if you're still unable to get logged in.

[HelioHost]

Thanks a lot. I regained access to admin panel.

Wish you all best,
MO
On 14 Feb 2023 at 10:38 +0100, HelioHost Support , wrote:
> I just sent you a password reset link. Let us know if you're still unable to get logged in.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=55054
>
> Thank you,
> Heliohost support
> https://heliohost.org/
> https://helionet.org/
>