lsu Posted December 9, 2022 Share Posted December 9, 2022 Today, I re-directed my 2 domains to Heliohost after the account was moved to Plesk and I was notified some time ago. However, after configuring the same, I see that my Heliohost account is suspended. Can I know why my account is suspended? Link to comment Share on other sites More sharing options...
Talk Sick Posted December 9, 2022 Share Posted December 9, 2022 Your account isn't suspended. The domains are probably pointed to the old CPanel install. What domains did you redirect? Link to comment Share on other sites More sharing options...
wolstech Posted December 9, 2022 Share Posted December 9, 2022 The 2 .org domains on your account are working properly for me. What domain is showing as suspended? I do see bijurs.heliohost.org showing an apache default page, but that's pretty normal when there's no content uploaded for the domain. Link to comment Share on other sites More sharing options...
lsu Posted December 10, 2022 Author Share Posted December 10, 2022 I see the attached SS when I login to Plesk. I am unable to navigate to other sections of the panel using the menu. Link to comment Share on other sites More sharing options...
lsu Posted December 10, 2022 Author Share Posted December 10, 2022 I also see the disk space usage is beyond the limit. I was working on clearing the unnecessary mails in mailboxes when this happened. Now, I do not know the login credentials for one of the mailboxes that I would like to work on. And I cannot fix that unless I navigate to the rest of the Plex menu. Link to comment Share on other sites More sharing options...
wolstech Posted December 10, 2022 Share Posted December 10, 2022 Let's have Krydos take a look. Link to comment Share on other sites More sharing options...
Krydos Posted December 10, 2022 Share Posted December 10, 2022 Yeah, you've got a lot of spam emails in there. One domain has 705 MB of emails, and another had 180 MB. I can't clean that up for you so I just temporarily increased your storage space to 2000 MB and reactivated your account. Once you get back under 1000 MB let us know and we can restore the original limit. The other option is you can keep the 2000 MB if you make a donation of $5. https://heliohost.org/donate/ Link to comment Share on other sites More sharing options...
lsu Posted December 10, 2022 Author Share Posted December 10, 2022 Thank you. I was able to access the account and clear some big sized emails. I am now within the quota. You may please go ahead and switch back to the original limit. Thank you for your kind understanding and cooperation. Link to comment Share on other sites More sharing options...
Krydos Posted December 11, 2022 Share Posted December 11, 2022 Changed back to 1000 MB. Link to comment Share on other sites More sharing options...
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