HelioHost Posted October 6, 2022 Posted October 6, 2022 Username: N/A, Server: N/A, Main Domain: N/AHi I received a HelioHost Tommy Invitation but when I try to create an account it wont accept any password I try even though the password follows the rules. Any help. Regards Frank
Krydos Posted October 6, 2022 Posted October 6, 2022 That's pretty strange. We've been using that same password code on our VPS signups for over a year and no one else has had an issue with it. What I usually do when I'm speeding through the account creation process to test something is I just right click on the password field and Chrome offers to create a strong password for me, and then saves it automatically too. What browser are you using? I can try testing it with that browser too and see if I can reproduce the issue.
HelioHost Posted October 6, 2022 Author Posted October 6, 2022 Hi See attachment. I am using Chrome and Lastpass to generate password and and a chrome extension to show password. Regards Frank On Thursday, 6 October 2022 4:11 pm, HelioHost Support wrote: > That's pretty strange. We've been using that same password code on our > VPS signups for over a year and no one else has had an issue with it. > What I usually do when I'm speeding through the account creation > process to test something is I just right click on the password field > and Chrome offers to create a strong password for me, and then saves > it automatically too. What browser are you using? I can try testing it > with that browser too and see if I can reproduce the issue. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53887 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ >
HelioHost Posted October 6, 2022 Author Posted October 6, 2022 Hi I read you don't like attachments so see it here. https://imgur.com/a/lvKGrHF On Thursday, 6 October 2022 5:14 pm, Frank Lowes wrote: > Hi > See attachment. > I am using Chrome and Lastpass to generate password and and a chrome > extension to show password. > Regards > Frank > > On Thursday, 6 October 2022 4:11 pm, HelioHost Support wrote: >> That's pretty strange. We've been using that same password code on >> our VPS signups for over a year and no one else has had an issue with >> it. What I usually do when I'm speeding through the account creation >> process to test something is I just right click on the password field >> and Chrome offers to create a strong password for me, and then saves >> it automatically too. What browser are you using? I can try testing >> it with that browser too and see if I can reproduce the issue. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=53887 >> >> Thank you, >> Heliohost support >> https://heliohost.org/ >> https://helionet.org/ >>
Krydos Posted October 6, 2022 Posted October 6, 2022 Thanks for the feedback. I installed Lastpass and tested out the password form, and yes I was getting the same results as you of not being able to submit the password. I have edited the code a bit. Does it work for you now?
Krydos Posted October 6, 2022 Posted October 6, 2022 Also you might have to clear your browser cache to make sure you're loading the newest code rather than the old code that might be cached in your browser.
HelioHost Posted October 7, 2022 Author Posted October 7, 2022 Success Thank you Regards On Friday, 7 October 2022 2:15 am, HelioHost Support wrote: > Thanks for the feedback. I installed Lastpass and tested out the > password form, and yes I was getting the same results as you of not > being able to submit the password. I have edited the code a bit. Does > it work for you now? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53887 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ >
HelioHost Posted October 9, 2022 Author Posted October 9, 2022 Hi I have put my website "keno" on the root directory (is that the correct place). When I try https://franklow.heliohost.us/keno/Webform1.aspx The requested URL /keno/Webform1.aspx was not found on this server. Have I done something wrong Thanks Frank On Friday, 7 October 2022 10:51 am, Frank Lowes wrote: > Success > Thank you > Regards > > On Friday, 7 October 2022 2:15 am, HelioHost Support wrote: >> Thanks for the feedback. I installed Lastpass and tested out the >> password form, and yes I was getting the same results as you of not >> being able to submit the password. I have edited the code a bit. Does >> it work for you now? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=53887 >> >> Thank you, >> Heliohost support >> https://heliohost.org/ >> https://helionet.org/ >> >
Krydos Posted October 9, 2022 Posted October 9, 2022 Httpdocs is actually the directory you need. franklow.heliohost.us = /httpdocs/ franklow.heliohost.us/index.html = /httpdocs/index.html franklow.heliohost.us/keno/Webform1.aspx = /httpdocs/keno/Webform1.aspx and so on.
wolstech Posted October 9, 2022 Posted October 9, 2022 Also since I see an aspx file as your example, please keep in mind that Tommy does not support ASP.NET since he runs on linux. You need to use a language like PHP or Python.
HelioHost Posted October 9, 2022 Author Posted October 9, 2022 Ok thanks. Moved "keno" to htmldocs directory and got it to load in browser but it did not work as it did before on tommy2. Now I know why so with no asp support I will not be able to use the new platform. Regards On Sunday, 9 October 2022 5:44 pm, HelioHost Support wrote: > Also since I see an aspx file as your example, please keep in mind > that Tommy does not support ASP.NET since he runs on linux. You need > to use a language like PHP or Python. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53887 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ >
wolstech Posted October 9, 2022 Posted October 9, 2022 The old Tommy hasn't supported ASP.NET in quite some time either. Support for Mono-based asp.net on the old Tommy went away years ago. Did you have Lily account attached to the old Tommy account by chance? If so, the Lily account should still work just as before since Lily's accounts exist on their own server and are outside of the server they're attached to. They just the cpanel/plesk server as their "parent" for databases and dns. Eventually Lily will run plesk as well, and that will support asp.net directly.
HelioHost Posted October 10, 2022 Author Posted October 10, 2022 I guess that I have a Lily account as my asp website just works. http://franklow2.heliohost.us/keno/WebForm1 So eventually I will be able to access it using plesk ? On Monday, 10 October 2022 1:48 am, HelioHost Support wrote: > The old Tommy hasn't supported ASP.NET in quite some time either. > Support for Mono-based asp.net on the old Tommy went away years ago. > Did you have Lily account attached to the old Tommy account by chance? > If so, the Lily account should still work just as before since Lily's > accounts exist on their own server and are outside of the server > they're attached to. They just the cpanel/plesk server as their > "parent" for databases and dns. Eventually Lily will run plesk as > well, and that will support asp.net directly. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53887 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ >
Krydos Posted October 10, 2022 Posted October 10, 2022 Yes, that franklow2.heliohost.us domain is hosted on Lily. The franklow.heliohost.us domain is hosted on Plesk. Therefore, aspx files on the franklow.heliohost.us domain won't work, but they will on franklow2.heliohost.us. Right now Lily is basically an IIS webserver for ASP.net and FTP access, but there is no control panel to access it, that's why you have the Plesk account at the same time. Eventually we're hoping to install Plesk on Lily and have a control panel for our windows hosting.
HelioHost Posted October 10, 2022 Author Posted October 10, 2022 Thanks for all your help Regards Frank On Monday, 10 October 2022 12:40 pm, HelioHost Support wrote: > Yes, that franklow2.heliohost.us domain is hosted on Lily. The > franklow.heliohost.us domain is hosted on Plesk. Therefore, aspx files > on the franklow.heliohost.us domain won't work, but they will on > franklow2.heliohost.us. Right now Lily is basically an IIS webserver > for ASP.net and FTP access, but there is no control panel to access > it, that's why you have the Plesk account at the same time. Eventually > we're hoping to install Plesk on Lily and have a control panel for our > windows hosting. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=53887 > > Thank you, > Heliohost support > https://heliohost.org/ > https://helionet.org/ >
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