[Solved] Can't access web server via FTP

[nimeshk]

I tried to connect using FileZilla to my web server with correct credentials, it shows as 'logged in' but directory listing is not successful. It worked few weeks ago. Now this error is receiving for few days. I thought it's some server error. But the problem still there.

 

I've attached a screenshot of the window. Please provide me a fast solution. Thank you.

[wolstech]

The picture seems to have gotten lost.

 

Are you using FTP over TLS (if so that's not supported, you need to use SFTP instead)?

[nimeshk]

The picture seems to have gotten lost.

 

Are you using FTP over TLS (if so that's not supported, you need to use SFTP instead)?

 

I think yes. But it worked previously. Any how I can try SFTP. But since I haven't try it before can you guide me how to use SFTP on FileZilla? I mean what should I enter to those fields to connect?

[nimeshk]

I tried these configurations shown ion Cpanel:

SFTP host: tommy.heliohost.org
SFTP port: 1373
SFTP protocol: SFTP
SFTP logon type: Normal
SFTP Username: edvicon
SFTP password: <same as cpanel>

 

But it didn't work.

[wolstech]

Does plain FTP on port 21 work?

 

Sometimes SFTP has weird issues.

[nimeshk]

Does plain FTP on port 21 work?

 

Sometimes SFTP has weird issues.

 

Few weeks ago it worked, I used my saved credentials. So nothing was changed. 

[Luigi123]

Those settings are wrong and that’s why your having trouble logging into the Ftp account.

 

Here’s the correct one:

 

SFTP host: tommy.heliohost.org

SFTP port: 1342

SFTP protocol: SFTP

SFTP logon type: Normal

SFTP Username: <same as cpanel>

SFTP password: <same as cpanel>

[wolstech]

His port number is indeed wrong. 1342 is the correct port for Tommy (the 1373 he lists is for Johnny).

[nimeshk]

Done. Thank you for the support. Anyway the port I mentioned was showing within my CPanel. Still it is. 

 

Thank you guys for the support.   

[Luigi123]

You’re welcome!

 

Please let us know if you have any questions

[Krydos]

There is a bug in cpanel which makes that page show the wrong port number if your account was created on Johnny and then moved to Tommy. I'm not sure how to fix it other than just changing all the servers to use the same port.