[Solved] Broken SSL Install page

[jbbdude]

I have been able to add an SSL certificate with the CRT page. However, when I try to access the SSL Install page, I get the following error:

A fatal error or timeout occurred while processing this directive. [close]
Template::Exception:
	[TYPE]=[undef]
	[INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: “family.block.ovh” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 310.

]
	[TEXT]=[]
 at cpanel.pl line 1043.
	cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4637
	cpanel::cpanel::run_standard_mode() called at cpanel.pl line 857
	cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 272

My domains are all working with HTTP.

[Krydos]

Was there a problem with the default free SSL certificate that auto ssl installs?

[jbbdude]

My site has two cPanel certificates that don't cover most of the domains I have set up, and the rest are self-signed which isn't treated well by Chrome and other browsers. I manually generated a Let's Encrypt certificate and I was trying to install that.

[jbbdude]

I checked a few more spots. The SSL/TLS Status page is blank. The SSL/TLS Wizard page crashes with the error:

The “SSL::installed_hosts” API failed due to the following error: Unrecognized vhost: “family.block.ovh” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 310.

I suspect that one domain has some messed up SSL configuration, which could be causing the auto SSL to fail and is preventing these CPanel tools from functioning.

[jbbdude]

I attempted to remove and re-add the problem domain from my account. However, when I try to remove it as an add-on domain, I receive the error:

“family.block.ovh” is not a parked domain.

Clearly something is messed up in the config for this domain.

[Flaze]

This support request is being escalated to our root admin.

[jbbdude]

The CPanel SSL tools are still broken for me, and I still don't have CPanel-issued SSL certs active for my domains...

[Sn1F3rt]

You're on Tommy right? Try running AutoSSL manually from the SSL Wizard in cPanel.

[wolstech]

@sohamb03: that won't work, the Apache configuration is corrupt for one of his domains.

[Sn1F3rt]

Ah I see. In that case won't it work to remove his domain, clear all the existing and cached config files, and then try maybe?

 

Didn't see it's already marked for Krydos.

[Krydos]

Is it working now? https://family.block.ovh/

[Krydos]

Also, I changed your username to jbbdude.