[Solved] Suspended: lsuarts

[lsu]

a. HelioHost username: lsuarts
b. the server your account is on: Tommy (not sure)
c. HelioHost main domain: www.ashvasan.org

 

I am not sure why my account was suspended. I am hosting this website on behalf of a charitable organisation (not-for-profit). Currently the mailboxes are not working and the website is unreachable. Please let me know if anything needs to be corrected on my side.

 

Thank you for your efforts

Prasad

 

[Byron]

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

 

If you still see the suspended page, please clear your cache.

 

If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

[lsu]

Thanks. I can now see that our websites are back.

 

But I am very surprised. Our websites' traffic is normally very less. Would you please tell me what is causing this. I am not so technical on this field to figure this out.

[wolstech]

You're using WordPress. WordPress is notorious for being bloated and poorly written, and extensions make it even worse. WP is #1 cause of suspensions here at HelioHost. High load is most common (in fact, I just looked through our suspension list, and all but 3 of the current high load suspensions in our system are due to WordPress), though we also have a bunch of malware, spam, and phishing bans due to WP as well (WP is one of the most insecure PHP programs out there, it gets hacked regularly due to the large number of infected or poorly written extensions that get exploited to hack sites).

 

The recommended solution is to not use WordPress. Many of our users (including myself) have had success using Joomla as a replacement for WordPress. It's significantly better internally, uses fewer resources, is more secure, and malware for it is much less prevalent than for WP.

[lsu]

Thanks so much for the cue. I have removed all instances of WP from the hosting account. Would you be able to re-run a test to check if all is well?

[Luigi123]

You can check the load yourself by using this link: https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php

[Krydos]

You were actually suspended because of

/home/lsuarts/public_html/beta/wp-content/plugins/vwcleanerplugin/

That plugin was actually a backdoor and hackers were using your account to send spam.