HelioHost Posted August 4, 2018 Posted August 4, 2018 Username: dt22, Server: Tommy, Main domain: dt22.net How come I cannot log in to my account with Helionet.org. The return message is "username or password incorrect". I need to post a topic to reopen my account with Heliohost.org which is suspended due to lack of activity.| |
Byron Posted August 4, 2018 Posted August 4, 2018 This account has a compromised CMS installation that has been affected by the recent AnonymousFox hack and cannot be unsuspended. An invitation will be sent to you shortly so you can create a new account. Please restore your data using a backup. The data from your old account cannot be recovered or returned to you due to the possibility of the account having been used for Phishing. As a reminder, when selecting a CMS, we highly recommend that users not use WordPress. WP and it's extensions are notorious for having security issues such as the one you (and everyone else on Tommy) experienced, and it has the worst security track record of any CMS out there. Using a different program will help prevent this from happening again.
HelioHost Posted August 5, 2018 Author Posted August 5, 2018 Now I have recreated my account with Heliohost.org. How can I upload my website backup On Friday, August 3, 2018, 11:23:43 PM PDT, Heliohost Support wrote: Your message (Important) has been assigned the tracking ID [HH#688914]. One of our volunteer community members will reply to your email as soon as possible. Please include the string [HH#688914] in the subject of any future email regarding this case. You may do that by simply replying to this message. Please be aware that our system rejects binary attachements. If you are submitting a screenshot or attachement please post a link to the file instead of attaching it to the email. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=33784 Thank you,Heliohost Supporthttps://www.heliohost.org/https://www.helionet.org/ -----Original Message----- Return-Path: Delivered-To: support@heliohost.orgReceived: from tommy.heliohost.org by tommy.heliohost.org (Dovecot) with LMTP id sUJLCGZGZVstMwAAY4nxBQ for ; Sat, 04 Aug 2018 06:23:34 +0000Return-path: Envelope-to: support@heliohost.orgDelivery-date: Sat, 04 Aug 2018 06:23:34 +0000Received: from sonic311-15.consmr.mail.bf2.yahoo.com ([74.6.131.125]:42339) by tommy.heliohost.org with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.89) (envelope-from ) id 1flpyO-0003yB-DR for support@heliohost.org; Sat, 04 Aug 2018 06:23:33 +0000DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s2048; t=1533363771; bh=7e9wGGy8Ulic928jBIgHow040UhOu3migWgmPeNn5dk=; h=Date:From:Reply-To:To:Subject:References:From:Subject; b=G5jlqzwmComCRhssAM/+IfcgeANagH6/F4kdmWhiIR0KR9xD1jnVMBEoaEwacAtHlcIRVEn2Da9KX9NhhO1+FUxBrUo2LV2awDceFjCsjEtnHBBhqhRwo+vdIvHmNRrBEeZZDe3fhcUH2+QJ1nmSPj4MSZQqb4Me6P22rbtBgpIvsEMl9KuxX1IM8P4Bb6mh/Ck0x9e4z+Ie8JdnYGzrnVsRfFxy+AWR/aeawEsHJB8NU4mIJoTvI15opQVwjEpV7Czi9NqiAhJb20urgJOaWez0Gb1o19szMWYNi3KYFdeVbJqwQ0ihS4K2gR8TWk87lQDfZantWfTf1TpSBsgd8Q==X-YMail-OSG: xHNR9XgVM1mb3pl64CAXkefecKIjckHAeuGvKPxCXqLvUr_cUnqrlqzYv669MzW bI.vYO254Cq_oqz_L__VPMqiGKFkG2JLCcC4HFIVdxGY_aXL1zN2bb6pgdzazO5l9pSudyh.IyVl lpuc92kQif34j5EgDYIoNX9KRj9VVMMG9teWqT3hs8yTDUmZJg.6As6Y0_4A.X.UdB3SdgvW_Kof YMVtkVbruQSrY5ZRw9_ALRlmMsJZ1454zNTY0_.wAMIqV.2XWtoAWj5icyLjRTj13HNapTaeshz. fX_rUTUh8QKHfOGilLXSJ9oAWQSJyUehtV6jxSywY0acbUDEzdDnRLw79NaYrm6IVROlglvyWzlD 5OqdvxXPnJ6Qhsksgv7npRr8OadSasUvQvjBhmgjmrvP3mCBv9fTS7hm7fEFKZAvlsppu09RhF0q FfRfOWPcBX5NCseLlAGWRK1dWmxyK84li.ocn3dHx7kapGc._yb9pRvWUl01vbx5X8pZZx5kx9Ql cGvNxOh2sjlgcaPvDfUBl0VnJY0n1L3QVTumt.I_n8FXCLTVZOpOzqP07lWU2DdalYz.0Sg48FmS ygkRm_V1FBEpwgo3IsB_OoSBRQeCoyttkYLY4Pw9sm0.5TPBmc46QFGz2Nq9Fc3FSnnJG0DvOluy MQfROmw3hewV2ZevGAHq_uZdf7QmEKdxgdayzkLN4AkZESnXRuYAz27rxWgvM2VeCxfuViwF549i KqJHD5glT1Uxeqhz_JXj68Bi2qY3PWFX0lAGcpmWmyXNPfbcL4wcOrcaFfTzyA90c4Mbw1yGnGNd ObaNu_jgv1r8PWrydFrqu96VWesQiBA.up2WKQGC2lOOcSZ3EsD9wkJw1qqDT75XqNxcF935cxGQ zPhJkO8hKS9g.ewzsUh5Xg.HqzChNmJ63Us3SunJ4KUtmHJVKYSLc02xw5m_MidRznZIIR8_m.CY O6mMpJVstop4-Received: from sonic.gate.mail.ne1.yahoo.com by sonic311.consmr.mail.bf2.yahoo.com with HTTP; Sat, 4 Aug 2018 06:22:51 +0000Date: Sat, 4 Aug 2018 06:22:48 +0000 (UTC)From: Dee Tang Reply-To: Dee Tang To: "support@heliohost.org" Message-ID: Subject: ImportantMIME-Version: 1.0Content-Type: multipart/alternative; boundary="----=_Part_1241449_1404476905.1533363768655"References: X-Mailer: WebService/1.1.12206 YMailNorrin Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36Content-Length: 1966X-Spam-Status: No, score=2.7X-Spam-Score: 27X-Spam-Bar: ++X-Ham-Report: Spam detection software, running on the system "tommy.heliohost.org", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: How come I cannot log in to my account with Helionet.org. The return message is "username or password incorrect". I need to post a topic to reopen my account with Heliohost.org which is suspended due to lack of activity. | | [...] Content analysis details: (2.7 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, no trust [74.6.131.125 listed in list.dnswl.org] 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider (dtt2299[at]yahoo.com) 0.2 FREEMAIL_ENVFROM_END_DIGIT Envelope-from freemail username ends in digit (dtt2299[at]yahoo.com) 0.2 FREEMAIL_REPLYTO_END_DIGIT Reply-To freemail username ends in digit (dtt2299[at]yahoo.com) -0.0 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 BAYES_40 BODY: Bayes spam probability is 20 to 40% [score: 0.3629] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 2.3 FORGED_MUA_MOZILLA Forged mail pretending to be from MozillaX-Spam-Flag: NO ------=_Part_1241449_1404476905.1533363768655Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: quoted-printable How come I cannot log in to my account with Helionet.org. The return messag=e is "username or password incorrect". I need to post a topic to reopen my =account with Heliohost.org which is suspended due to lack of activity.| =C2=A0 | ------=_Part_1241449_1404476905.1533363768655Content-Type: text/html; charset=UTF-8Content-Transfer-Encoding: quoted-printable How come I cannot log in to my account with Helionet.org. The return messa=ge is "username or password incorrect". I need to post a topic to reopen my= account with Heliohost.org which is suspended due to lack of activity. ------=_Part_1241449_1404476905.1533363768655--
Krydos Posted August 5, 2018 Posted August 5, 2018 You can upload your files with the cpanel file manager, sftp, or even webdav. We recommend sftp. You can find your sftp settings in cpanel on the ftp page. Let us know if you need help with anything else.
HelioHost Posted August 5, 2018 Author Posted August 5, 2018 I have changed my username. Can I use the website backup with which the old username? When I create an account with FTB Account, what do I put into the slot _______________@dt22.net, my username or any name. On Sunday, August 5, 2018, 3:28:22 PM PDT, Heliohost Support wrote: You can upload your files with the cpanel file manager, sftp, or even webdav. We recommend sftp. You can find your sftp settings in cpanel on the ftp page. Let us know if you need help with anything else. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic3784 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
HelioHost Posted August 6, 2018 Author Posted August 6, 2018 I have changed my username. Can I use the website backup with which the old username? When I create an account with FTB Account, what do I put into the slot _______________@dt22.net, my username or any name. On Sunday, August 5, 2018, 4:40:05 PM PDT, Heliohost Support wrote: I have changed my username. Can I use the website backup with which the old username? When I create an account with FTB Account, what do I put into the slot _______________@dt22.net, my username or any name. On Sunday, August 5, 2018, 3:28:22 PM PDT, Heliohost Support wrote: You can upload your files with the cpanel file manager, sftp, or even webdav. We recommend sftp. You can find your sftp settings in cpanel on the ftp page. Let us know if you need help with anything else.You may view the status of your ticket by visiting:https://www.helionet.org/index/index.php?showtopic3784Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/ You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=33784 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
Krydos Posted August 6, 2018 Posted August 6, 2018 The SFTP credentials can be found at the top of the page at https://tommy.heliohost.org:2083/frontend/paper_lantern/ftp/accounts.html SFTP Settings SFTP host: tommy.heliohost.org SFTP port: 1342 SFTP protocol: SFTP SFTP logon type: Normal SFTP Username: dt22 SFTP password: <same as cpanel>
HelioHost Posted August 6, 2018 Author Posted August 6, 2018 Sorry, I did not understand what you said. It seem you did not answer my questions.My questions areI have changed my username. Can I use the website backup with which the old username? When I create an account with FTB Account, what do I put into the slot _______________@dt22.net, my username or any name On Sunday, August 5, 2018, 7:17:21 PM PDT, Heliohost Support wrote: The SFTP credentials can be found at the top of the page at https://tommy.heliohost.org:2083/frontend/paper_lantern/ftp/accounts.htmlSFTP SettingsSFTP host: tommy.heliohost.orgSFTP port: 1342SFTP protocol: SFTPSFTP logon type: NormalSFTP Username: dt22SFTP password: You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=33784 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
wolstech Posted August 6, 2018 Posted August 6, 2018 That slot can be anything. The full username of the FTP account will be <whatever_you_enter>@dt22.net, and the password is whatever you specified. Note that user-created FTP accounts don't work over SFTP. You need to use plain (unencrypted) FTP on port 21 to use these accounts. The only account available over SFTP is the one that has the same username and password as cPanel.
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