HelioHost Posted July 17, 2018 Posted July 17, 2018 Username: N/A, Server: N/A, Main Domain: N/A I am sorry for bringing this up, but I seem to receive your support email , however I do not seem to receive this invite link. I don't know why. Are you actually sending it to the same address as this current ticket?If not, please do. thanks. Heliohost Support writes: > Resent. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=33428 > > Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/ > Fabio V
wolstech Posted July 17, 2018 Posted July 17, 2018 Can you provide a transaction ID or a ticket number for a prior ticket? This email somehow got a new ticket number and I don't know what you're referring to. Your subject is about an archived account, which doesn't receive an invite unless it was un-restorable. Invites are sent to the email address on the paypal account used to donate, or for failed restores, to the email address on the account that could not be restored. Also, please be advised that since our emails convert to forum posts, the email address you're sending from is not visible to anybody (including our support staff) for privacy reasons. If you wish for it to appear in your message/be seen by support (and the public), you need to type it in the body of your email.
Krydos Posted July 17, 2018 Posted July 17, 2018 Each time he replies it's creating a new ticket, presumably because he is removing the ticket number [HH#300704] from the subject line. Here are his previous tickets: https://www.helionet.org/index/topic/33294-hh300704-account-archived/ https://www.helionet.org/index/topic/33428-hh512244-re-account-archived/ I have been sending the invite emails to the contact email address that you used to create your soliton account: h.....g@re-g....r.com Do you no longer have access to your email address?
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