HelioHost Posted July 12, 2018 Posted July 12, 2018 Username: imhemu1, Server: Tommy, Main domain: imhemu1.heliohost.org Hi, I am user "imhemu1". I tried to change main domain for my account. But itis not changing.I also tried to add aliases as "shivajisoft.com". So am getting followingerror: "There was an error when the system attempted to create the alias.Park::park(shivajisoft.com) failed: (XID 4b8krw) A DNS entry for "shivajisoft.com" already exists. You must remove this DNS entry from allservers in the DNS cluster to proceed." Please let me know, what is wrong with my account configuration. Thanks,Hemkrushna
Krydos Posted July 12, 2018 Posted July 12, 2018 You need to delete all of your NS records other than ns1.heliohost.org and ns2.heliohost.org https://bybyron.net/php/tools/dns_records.php?domain=shivajisoft.com&rec=NS
HelioHost Posted July 13, 2018 Author Posted July 13, 2018 But my some subdomains are pointed to other hosting servers from bigrock. Will those work properly after deletion of other nameservers? Can i point domain without using ns of heliohost, only by ip address? On 12 Jul 2018 21:37, "Heliohost Support" wrote: You need to delete all of your NS records other than ns1.heliohost.org andns2.heliohost.org https://bybyron.net/php/tools/dns_records.php?domainshivajisoft.com&rec=NS You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic3456 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
HelioHost Posted July 13, 2018 Author Posted July 13, 2018 As per you says, I have removed all ns other than heliohost. But now mysubdomains which are pointed to google blog.shivajisoft.com is not working. Can I get ip address to point rather than ns1.heliohost.com? On 13 Jul 2018 11:25, "Heliohost Support" wrote: > But my some subdomains are pointed to other hosting servers from bigrock.> Will those work properly after deletion of other nameservers?> Can i point domain without using ns of heliohost, only by ip address?> On 12 Jul 2018 21:37, "Heliohost Support" wrote:> You need to delete all of your NS records other than ns1.heliohost.org and> ns2.heliohost.org https://bybyron.net/php/tools/dns_records.php?> domainshivajisoft.com&rec=NS> You may view the status of your ticket by visiting:> https://www.helionet.org/index/index.php?showtopic3456> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3456>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted July 13, 2018 Posted July 13, 2018 We don't officially support any configuration other than our own name servers, however I will say that once the domain is added to your account, you can use an A record pointed to the server shared IP to make the website work. Note that email, www, and subdomains will not function in this configuration, and we will not provide any support for this configuration. If you request future support, you will be required to change the name servers back again before we will assist you.
HelioHost Posted July 14, 2018 Author Posted July 14, 2018 My shared ip address is 65.19.143.6But whenever i hit that, heliohost saying like account is in queue.Is their any wrong configuration made by me? On 13 Jul 2018 22:03, "Heliohost Support" wrote: > We don't officially support any configuration other than our own name> servers, however I will say that once the domain is added to your account,> you can use an A record pointed to the server shared IP to make the website> work.> Note that email, www, and subdomains will not function in this> configuration, and we will not provide any support for this configuration.> If you request future support, you will be required to change the name> servers back again before we will assist you.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3456>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted July 14, 2018 Posted July 14, 2018 You won't be able to view your site by the IP unless you purchase a dedicated IP address for $12. The reason you see the queued page when you go to 65.19.143.6 is because there are thousands of other websites on that same IP address and the server doesn't know which one you want to view.
HelioHost Posted July 14, 2018 Author Posted July 14, 2018 As you earlier said, regarding pointing shared ip to domain. Should I haveto point this shared ip address to my domain? And it Will work. Correct?? On 14 Jul 2018 09:23, "Heliohost Support" wrote: You won't be able to view your site by the IP unless you purchase adedicated IP address for $12. The reason you see the queued page when yougo to 65.19.143.6 is because there are thousands of other websites on thatsame IP address and the server doesn't know which one you want to view. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic3456 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
Krydos Posted July 14, 2018 Posted July 14, 2018 http://shivajisoft.com/ is currently working and hosted on our server. If you're still seeing the queued page please clear your browser cache.
HelioHost Posted July 14, 2018 Author Posted July 14, 2018 Don't know why i cannot see even after clearing cache. I will check aftersome time. I am having another question, I want to use asp.net hosting, how i can dothat? On 14 Jul 2018 10:16, "Heliohost Support" wrote: > http://shivajisoft.com/ is currently working and hosted on our server. If> you're still seeing the queued page please clear your browser cache.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3456>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted July 14, 2018 Posted July 14, 2018 I have enabled asp.net access on your account http://shivajisoft.com/test.aspx
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