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Posted

Username: dragondr, Server: Johnny, Main domain: dragondr.heliohost.org

 

Hello there,

 

A while back a team and I were working on a project, and I wanted to login

to HelioHost, to look at some of the old databases and source code. It said

the email was not found, so I looked in this email, and found something

about reactivating the account. I clicked this link, but it doesn't seem to

be working. Can you give me any ideas to help fix this?

 

THANKS!

Noah

Posted

That is one I just created yesterday to test. Doesn't have all the needed

code.

 

On Sat, Mar 31, 2018 at 7:47 AM, Heliohost Support

wrote:

 

> Your account is working. http://dragondr.heliohost.org/ If you can't log

> in at https://www.heliohost.org/login/ maybe try resetting your password?

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic2396

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Posted

This was months and months of hard work, and I just wanted to login and use

it for a different project. But it's gone... Where do you think it could be?

 

On Sat, Mar 31, 2018 at 12:55 PM, Heliohost Support

wrote:

 

> That is one I just created yesterday to test. Doesn't have all the needed

> code.

> On Sat, Mar 31, 2018 at 7:47 AM, Heliohost Support

> wrote:

> > Your account is working. http://dragondr.heliohost.org/ If you can't log

> > in at https://www.heliohost.org/login/ maybe try resetting your

> password?

> >

> > You may view the status of your ticket by visiting:

> >

> > https://www.helionet.org/index/index.php?showtopic2396

> >

> > Thank you,

> > Heliohost support

> > https://www.heliohost.org/

> > https://www.helionet.org/

> >

> >

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic2396

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Posted

Do you know what the account's username was? Also, do you know what server it was on and when you received the inactivity email?

Posted

If your account was marked as inactive for a long period of time. It may now have been deleted. This is because of a lack of storage space we now have due to increased demand. We are currently buying new hardware.

 

How long ago did you last use your account?

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