Luigi123 Posted March 17, 2018 Posted March 17, 2018 Please post the following: 1. Your cPanel username2. Your main domain3. Server that you’re on
wolstech Posted March 18, 2018 Posted March 18, 2018 Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance.
HelioHost Posted March 19, 2018 Author Posted March 19, 2018 Hi, I signed up on the 14th of March(user: deanc / email: dean@altdims.com /domain: altdims.heliohost.org (I think) / server: Johnny (I think)) andwhen I try to sign in I get the below message Account Status There is no account in our database that matches that username. Perhaps youmisstyped it? If you're sure you typed it correctly you could create anaccount using that username. Otherwiseyou can try checking the status of another account below. I have verified my email. I went through the sign up process again butstopped when it indicated the name "deanc" had been taken (whereas it didnot the first time). I tried to sign in to reply on the ticket noted in thread but get : Usernameor password incorrect. Dean Clancy On 18 March 2018 at 00:53, Heliohost Support wrote: > Your message's content was lost during delivery, likely because it> contained images or attachments. Our system does not accept messages> containing images or files.If you need to send an image or file, please> provide a link instead of attaching it directly to the email.Please resend> your request without images or attachments, or post on our forums for> assistance.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic2190>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted March 19, 2018 Posted March 19, 2018 Your account failed to create because of a server side error. Just go through the account creation process again at https://www.heliohost.org/signup/
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