HelioHost Posted January 4, 2018 Posted January 4, 2018 Username: N/A, Server: N/A, Main Domain: N/A I donated 1usd to heliohost on 1 Jan via card the receipt has beengenerated and I still haven't received any invite could you please tell mewhat is the issue
Luigi123 Posted January 4, 2018 Posted January 4, 2018 You should abe to receive an invitation in your email in 24 Hours. Also, check your Spam folder as well. If you dont see anything after 24 hours has passed, please give us your transaction ID and we will manually send you one.
wolstech Posted January 4, 2018 Posted January 4, 2018 First, thank you for the donation, it's much appreciated. Was this via the credit card form or did you use PayPal? The credit card form has never worked properly. This option was recently discontinued and will be gone until the backend can be replaced (our card processor kept declining every transaction). If you used this form, please confirm that you weren't charged then re-donate via PayPal. If you WERE charged after donating via the card form, please let us know and I'll have a root admin check with the card processing company to find the donation. Our finance tools are showing $0.00 for that revenue channel for this month, so if it did charge you, something went awry and we need to go find your donation. If you donated via PayPal, please send the transaction ID from your receipt and we'll resend your invite (the invites sometimes end up in spam).
Krydos Posted January 5, 2018 Posted January 5, 2018 There was only one $1 USD donation made on January 1st so I'm assuming that is you. The reason you didn't receive an invite is because the email address you used is already in use as a Johnny account. You can only have one account at a time. Would you like that Johnny account moved to Tommy?
HelioHost Posted January 5, 2018 Author Posted January 5, 2018 On Friday, January 5, 2018, Heliohost Support wrote: > There was only one $1 USD donation made on January 1st so I'm assuming> that is you. The reason you didn't receive an invite is because the email> address you used is already in use as a Johnny account. You can only have> one account at a time. Would you like that Johnny account moved to Tommy?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic1216>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/ Yes if you could move my account to tommy that would be great I accidentlyused that email address for bill info
Krydos Posted January 5, 2018 Posted January 5, 2018 You're on Tommy now. Your domain is working already http://medsup.heliohost.org/ If you see a 404 error or a Johnny queued page please clear your browser cache and flush your os dns records. Thank you for your donation. We really appreciate it.
Recommended Posts