[Hh#54187] Database Unreachable

[HelioHost]

Username: hujpltsu, Server: Johnny, Main domain: hujpltsu.heliohost.org

 

Dear Support team,

 

I can login on the online page, and see that the satus of my mySql databse

hosten on the Johnny server is ok(green).

But i cannot login from sqldeveloper nor toad.

I have a saved connection, that did work several times before, I didn't

change anything.

The error message is: "The network adapter could not establish the

connection".

No firewall changes(sure since its my private computer).

 

What could be the problem?

 

my user name is : hujpltsu

the name of the DB is: hujpltsu_admin

the mail address i registered with is this i am writing from.

 

Thanks in advance,

Bence

[wolstech]

Did you PC's public IP address change? Most home network connections have a dynamic IP address.

 

Can you confirm that the IP your PC currently has is listed in cpanel under remote MySQL?

[HelioHost]

i added my current IP, and tryed with % to allow any IP

in toad i get this: 'Access denied for user 'hujpltsu_admin'@'

5403468C.catv.pool.telekom.hu' (using password: YES)'

in sqldeveloper i get 'bad packet type'

 

my account was inactivated because i haven't loged in for a month, i did

reactivate it, it says it is active, can there be a problem?

 

2017-11-26 19:39 GMT+01:00 Heliohost Support :

 

> Did you PC's public IP address change? Most home network connections have

> a dynamic IP address.

> Can you confirm that the IP your PC currently has is listed in cpanel

> under remote MySQL?

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0655

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

 

sorry?

 

2017-11-26 20:38 GMT+01:00 Heliohost Support :

 

> i added my current IP, and tryed with % to allow any IP

> in toad i get this: 'Access denied for user 'hujpltsu_admin'@'

> 5403468C.catv.pool.telekom.hu' (using password: YES)'

> in sqldeveloper i get 'bad packet type'

> my account was inactivated because i haven't loged in for a month, i did

> reactivate it, it says it is active, can there be a problem?

> 2017-11-26 19:39 GMT+01:00 Heliohost Support :

> > Did you PC's public IP address change? Most home network connections have

> > a dynamic IP address.

> > Can you confirm that the IP your PC currently has is listed in cpanel

> > under remote MySQL?

> >

> > You may view the status of your ticket by visiting:

> >

> > https://www.helionet.org/index/index.php?showtopic0655

> >

> > Thank you,

> > Heliohost support

> > https://www.heliohost.org/

> > https://www.helionet.org/

> >

> >

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0655

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

[Krydos]

Have you tried changing the password of that mysql user?

[HelioHost]

i have tried to add the IP cPanel/GENERAL INFORMATION/last login

that didn't help

 

what else could be the problem?

 

2017-11-26 20:57 GMT+01:00 hu tsunami :

 

> sorry?

>

> 2017-11-26 20:38 GMT+01:00 Heliohost Support :

>

>> i added my current IP, and tryed with % to allow any IP

>> in toad i get this: 'Access denied for user 'hujpltsu_admin'@'

>> 5403468C.catv.pool.telekom.hu' (using password: YES)'

>> in sqldeveloper i get 'bad packet type'

>> my account was inactivated because i haven't loged in for a month, i did

>> reactivate it, it says it is active, can there be a problem?

>> 2017-11-26 19:39 GMT+01:00 Heliohost Support :

>> > Did you PC's public IP address change? Most home network connections

>> have

>> > a dynamic IP address.

>> > Can you confirm that the IP your PC currently has is listed in cpanel

>> > under remote MySQL?

>> >

>> > You may view the status of your ticket by visiting:

>> >

>> > https://www.helionet.org/index/index.php?showtopic0655

>> >

>> > Thank you,

>> > Heliohost support

>> > https://www.heliohost.org/

>> > https://www.helionet.org/

>> >

>> >

>>

>> You may view the status of your ticket by visiting:

>>

>> https://www.helionet.org/index/index.php?showtopic0655

>>

>> Thank you,

>> Heliohost support

>> https://www.heliohost.org/

>> https://www.helionet.org/

>>

>>

>

 

that did work, thank you

what was the problem? does it expires?

 

2017-11-26 22:32 GMT+01:00 Heliohost Support :

 

> Have you tried changing the password of that mysql user?

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic0655

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

[Krydos]

Have you tried changing the password of that mysql user?