HelioHost Posted November 8, 2017 Posted November 8, 2017 Hi I'm currently getting this message when sending an email: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Gamermatt2021@outlook.com host outlook-com.olc.protection.outlook.com [104.47.1.33] SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3942: 550 5.7.1 Unfortunately, messages from [65.19.141.67] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [VE1EUR01FT025.eop-EUR01.prod.protection.outlook.com] Can you please help? Cheers, Matt Thanks for this wonderful service you provide!
Krydos Posted November 9, 2017 Posted November 9, 2017 That means your server (Johnny) is currently blacklisted by Microsoft for sending spam. There's not a lot we can do about it right now because Microsoft's blacklist removal site is down. I would recommend switching to Ricky or Tommy if you would like to reliably be able to send emails. The reason Johnny has such a higher chance of getting blacklisted is because he has open registrations 24 hours a day. The spammers and criminals that create free hosting accounts are apparently too impatient to wait for midnight utc to create accounts on our production servers and definitely won't be making a donation to get an invite to Tommy. Unfortunately since we're a free webhosting provider we have a tendency to attract a lot of these types. We're really good about permanently suspending these people, but a few bad emails get through every once in a while.
dvtech Posted November 9, 2017 Posted November 9, 2017 Do you know when the email be removed from the blacklist
wolstech Posted November 9, 2017 Posted November 9, 2017 We do not, and we currently have no way of requesting it be removed either because MS's website is broken. I recommend finding another email service if you can't wait for MS to decide to unblock us. Gmail doesn't block us for instance (though it may go into spam, if so you just need to mark the mail "Not spam" so it won't flag in the future).
Krydos Posted November 9, 2017 Posted November 9, 2017 You could try something like https://www.zoho.com/mail/ Basically all you need to do is use zone editor in cpanel to change your mx records from us to their settings, and then your emails should show up as coming from Zoho and you'll get their senderscore instead of Johnny's abysmal score. Let us know if you need help setting it up.
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