HelioHost Posted September 23, 2017 Posted September 23, 2017 (edited) I'm trying to create a mybb forum when I try to do the verification email it's not working so I went on the mybb forums and looked up the error code it told me it said I have to ask you what I should put On this $config['database']['type'] = 'mysqli'; $config['database']['database'] = 'masterm_mybb680'; $config['database']['table_prefix'] = 'mybbor_'; $config['database']['hostname'] = 'localhost'; $config['database']['username'] = 'masterm_mybb680'; $config['database']['password'] = '<removed>'; So what do I do to fix the problem On Sep 23, 2017 3:26 PM, "Heliohost Support" wrote: Your message (I need help) has been assigned the tracking ID [HH#39215]. One of our volunteer community members will reply to your email as soon as possible. Please include the string [HH#39215] in the subject of any future email regarding this case. You may do that by simply replying to this message. 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You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic)821 Thank you, Heliohost Support https://www.heliohost.org/ https://www.helionet.org/ -----Original Message----- Return-Path: Delivered-To: support@heliohost.org Received: from tommy.heliohost.org by tommy.heliohost.org (Dovecot) with LMTP id yZASKnXfxlkKGQAAY4nxBQ for ; Sat, 23 Sep 2017 15:25:57 -0700 Return-path: Envelope-to: support@heliohost.org Delivery-date: Sat, 23 Sep 2017 15:25:57 -0700 Received: from mail-wm0-f53.google.com ([74.125.82.53]:45649) by tommy.heliohost.org with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM- SHA256:128) (Exim 4.89) (envelope-from ) id 1dvsru-00013l-Un for support@heliohost.org; Sat, 23 Sep 2017 15:25:57 -0700 Received: by mail-wm0-f53.google.com with SMTP id q124so11142160wmb.0 for ; Sat, 23 Sep 2017 15:25:30 -0700 (PDT) DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s 161025; h=mime-version:from:date:message-id:subject:to; bh=++wcgL1Ocz+m6hcSf5rq08mXP/ExjTKoDNttTw8Wm4E=; b=qduiERjCCcka1fN5VGK6l11JXyNLKw9/0NmIeMXeEEW9pM2SIC1dJj4JE4z8zpzBg3 CVwfKfS2KUprSLW6p5cA999zXDNUcVtRjLNZxwsukU0xoxqtV/ xedo1cToh06zoljCmJ fLYUscuVlXOpHOZd7wYg0F/Ft1M0JyVFJLrFMgpO8qdCqmfVkwNcl wMPUcaeNQfGEQov VQ9vznWPUFuU0LVgLj0l6CZNaQ+IpBUTEZ/kYwrRKeybHy4zC6kaFQRV4BEUZnOn2 /vv R6HIA/KwYDT8IoTNY7KcOopqI1Guf6DgnJckU9zziaASZq3AHXYXnZBaE3jeITveg1 Kv 6Afw== X-Google-DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; d100.net; s 161025; h=x-gm-message-state:mime-version:from:date:message-id:subject:to; bh=++wcgL1Ocz+m6hcSf5rq08mXP/ExjTKoDNttTw8Wm4E=; b=Jhj1XC3RsdLXf4JcK9ZuPwX+0HT7shkqJ+pj09WQyybMBm/ZzHGjWv2fflEWWz8dxd +pTrVGM8I9KZ4Bt6riz/tjbZ+PoH3i3uzqJ57jLCMWG3qJr7DF1gnaM sIjlT58L1mJkL c+7pA4oMgY3gfxLqGFlSlA2pviBjCcVSMRu8kgvVUxmCmiFgKgdV0lYfs8SE5h NUPLN4 oxp+uYF/ysYRC3iWPr3I3uXp9sBHSoKxV41pkL zeRFLvTFNc8NPjy33+cE7UCQJJnSa2 fU/Ktpx4faTY6zVj7zYDfE+lszNrEj0ycS7BwXns5/ HjDXM4lG4YBha1eEtnbcI2UfnV jD0g== X-Gm-Message-State: AHPjjUgWpeQDWSfAXfEw7T8A0MvcCyFbtNQakFeUz7IRvmnJJ2M1flrL 1HXd6Ps1EvwjwrwMDHD/c/rw3ZoVTkx84NOJglgX-Google-Smtp-Source: AOwi7QC3sfkC4ylq5NI0FtBmzzyT+S7wWAG2jSh9tzU0b+FxWK/ AjNwM8sPh0ZC9cFTuha9JogHUObgtiwk+co3aS2sX-Received: by 10.80.213.77 with SMTP id f13mr9332948edj.225.1506205509187; Sat, 23 Sep 2017 15:25:09 -0700 (PDT) MIME-Version: 1.0 Received: by 10.80.134.42 with HTTP; Sat, 23 Sep 2017 15:25:08 -0700 (PDT) Received: by 10.80.134.42 with HTTP; Sat, 23 Sep 2017 15:25:08 -0700 (PDT) From: Mcvdd Mcbc Date: Sat, 23 Sep 2017 15:25:08 -0700 Message-ID: Subject: I need help To: support@heliohost.org Content-Type: multipart/alternative; boundary="94eb2c1afb42557b2c0559e2ccb8" X-Spam-Status: No, score=-1.5 X-Spam-Score: -14 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system " tommy.heliohost.org", has NOT identified this incoming email as spam. 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Content preview: I'm trying to create a mybb forum when I try to do the verification email it's not working so I went on the mybb forums and looked up the error code it told me it said I have to ask you what I should put On this $config['database']['type'] = 'mysqli'; $config['database']['database'] = 'masterm_mybb680'; $config['database']['table_prefix'] = 'mybbor_'; [...] Content analysis details: (-1.5 points, 5.0 required) pts rule name description ---- ---------------------- ------------------------------ -------------------- -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) [74.125.82.53 listed in wl.mailspike.net] -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, no trust [74.125.82.53 listed in list.dnswl.org] 0.5 RCVD_IN_SORBS_SPAM RBL: SORBS: sender is a spam source [74.125.82.53 listed in dnsbl.sorbs.net] 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider (mincraftmanzar[at]gmail.com) -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0003] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders X-Spam-Flag: NO --94eb2c1afb42557b2c0559e2ccb8 Content-Type: text/plain; charset="UTF-8" I'm trying to create a mybb forum when I try to do the verification email it's not working so I went on the mybb forums and looked up the error code it told me it said I have to ask you what I should put On this $config['database']['type'] = 'mysqli'; $config['database']['database'] = 'masterm_mybb680'; $config['database']['table_prefix'] = 'mybbor_'; $config['database']['hostname'] = 'localhost'; $config['database']['username'] = 'masterm_mybb680'; $config['database']['password'] = '[6mp9Sv!4Z'; --94eb2c1afb42557b2c0559e2ccb8 Content-Type: text/html; charset=UTF-8" Content-Transfer-Encoding: quoted-printable I'm trying to create a mybb forum when I try to do the verification email it's not working so I went on the mybb forums and looked up the error code it told me it said I have to ask you what I should putOn this$config['database]['type'] = 'mysqli';$config['database']['database'] = 'masterm_mybb680';$config['database']['table_prefix'] = 'mybbor_'; $config['database']['hostname'] = 'localhost';$config['database']['username'] = 'masterm_mybb680';$config['database']['password'] = '[6mp9Sv!4Z'; --94eb2c1afb42557b2c0559e2ccb8-- Edited September 24, 2017 by Krydos removed password
Krydos Posted September 24, 2017 Posted September 24, 2017 The easiest way to install MyBB is to use Softaculous. Go to https://ricky.heliohost.org:2083/frontend/paper_lantern/softaculous/index.live.php and then search for MyBB and click Install Now. The install script will set up the databases and everything for you, and will also take care of updating your forum software in the future.
HelioHost Posted September 24, 2017 Author Posted September 24, 2017 I already installed it off that but it says error reason 0 On Sep 23, 2017 6:24 PM, "Heliohost Support" wrote: > The easiest way to install MyBB is to use Softaculous. Go to> https://ricky.heliohost.org:2083/frontend/paper_lantern/> softaculous/index.live.php and then search for MyBB and click Install> Now. The install script will set up the databases and everything for you,> and will also take care of updating your forum software in the future.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 24, 2017 Posted September 24, 2017 Those mysql values in config.php all look good to me. What is the url to the page that's giving the error?
HelioHost Posted September 24, 2017 Author Posted September 24, 2017 It's having an error when trying to send a verification code On Sep 23, 2017 6:46 PM, "Heliohost Support" wrote: > Those mysql values in config.php all look good to me. What is the url to> the page that's giving the error?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> And it keeps on saying hand mail system logs mybb forums error reason 0 andI searched it up on my BB Forum official site and it says that your hostfor your website should know what to do On Sep 23, 2017 6:57 PM, "Mcvdd Mcbc" wrote: It's having an error when trying to send a verification code On Sep 23, 2017 6:46 PM, "Heliohost Support" wrote: > Those mysql values in config.php all look good to me. What is the url to> the page that's giving the error?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 24, 2017 Posted September 24, 2017 I just used softaculous to install mybb on Ricky to try to replicate your issue and found the error that mbstring functions were missing. I installed them and then the installation worked, and I can receive verification emails. Did this fix the issue for you too?
HelioHost Posted September 24, 2017 Author Posted September 24, 2017 I mean it's not sending verification emails when a guest signs up On Sep 23, 2017 8:04 PM, "Heliohost Support" wrote: I just used softaculous to install mybb on Ricky to try to replicate yourissue and found the error that mbstring functions were missing. I installedthem and then the installation worked, and I can receive verificationemails. Did this fix the issue for you too? You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic)821 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/ Should I delete my BB forum and reinstall it On Sep 23, 2017 8:08 PM, mincraftmanzar@gmail.com wrote: > I mean it's not sending verification emails when a guest signs up>> On Sep 23, 2017 8:04 PM, "Heliohost Support" > wrote:>> I just used softaculous to install mybb on Ricky to try to replicate your> issue and found the error that mbstring functions were missing. I installed> them and then the installation worked, and I can receive verification> emails. Did this fix the issue for you too?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>> Should I delete my BB forum and reinstall it On Sep 23, 2017 8:09 PM, "Heliohost Support" wrote: > I mean it's not sending verification emails when a guest signs up> On Sep 23, 2017 8:04 PM, "Heliohost Support" wrote:> I just used softaculous to install mybb on Ricky to try to replicate your> issue and found the error that mbstring functions were missing. I installed> them and then the installation worked, and I can receive verification> emails. Did this fix the issue for you too?> You may view the status of your ticket by visiting:> https://www.helionet.org/index/index.php?showtopic)821> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 24, 2017 Posted September 24, 2017 In the admin section of the mybb configuration are you using php mail or smtp mail?
HelioHost Posted September 24, 2017 Author Posted September 24, 2017 One second I uninstalled and I'm reinstalling the software On Sep 23, 2017 8:26 PM, "Heliohost Support" wrote: > In the admin section of the mybb configuration are you using php mail or> smtp mail?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> I am using smtp On Sep 23, 2017 8:29 PM, "Heliohost Support" wrote: > One second I uninstalled and I'm reinstalling the software> On Sep 23, 2017 8:26 PM, "Heliohost Support" wrote:> > In the admin section of the mybb configuration are you using php mail or> > smtp mail?> >> > You may view the status of your ticket by visiting:> >> > https://www.helionet.org/index/index.php?showtopic)821> >> > Thank you,> > Heliohost support> > https://www.heliohost.org/> > https://www.helionet.org/> >> >>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted September 24, 2017 Posted September 24, 2017 After uninstalling and reinstalling is it working now?
HelioHost Posted September 24, 2017 Author Posted September 24, 2017 No, it has not. On Sep 24, 2017 4:31 AM, "Heliohost Support" wrote: > After uninstalling and reinstalling is it working now?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> It's not saying reason error 0 now it's sayingThe SMTP server rejected thesupplied SMTP password. Reason: N/A On Sep 24, 2017 8:01 AM, "Heliohost Support" wrote: > No, it has not.> On Sep 24, 2017 4:31 AM, "Heliohost Support" wrote:> > After uninstalling and reinstalling is it working now?> >> > You may view the status of your ticket by visiting:> >> > https://www.helionet.org/index/index.php?showtopic)821> >> > Thank you,> > Heliohost support> > https://www.heliohost.org/> > https://www.helionet.org/> >> >>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> if you can't help me I'm just going to have to turn off email verification On Sep 24, 2017 8:15 AM, "Mcvdd Mcbc" wrote: > It's not saying reason error 0 now it's sayingThe SMTP server rejected> the supplied SMTP password. Reason: N/A>> On Sep 24, 2017 8:01 AM, "Heliohost Support" > wrote:>>> No, it has not.>> On Sep 24, 2017 4:31 AM, "Heliohost Support" wrote:>> > After uninstalling and reinstalling is it working now?>> >>> > You may view the status of your ticket by visiting:>> >>> > https://www.helionet.org/index/index.php?showtopic)821>> >>> > Thank you,>> > Heliohost support>> > https://www.heliohost.org/>> > https://www.helionet.org/>> >>> >>>>> You may view the status of your ticket by visiting:>>>> https://www.helionet.org/index/index.php?showtopic)821>>>> Thank you,>> Heliohost support>> https://www.heliohost.org/>> https://www.helionet.org/>>>>
Krydos Posted September 25, 2017 Posted September 25, 2017 In the admin section of the mybb configuration are you using php mail or smtp mail?
HelioHost Posted October 2, 2017 Author Posted October 2, 2017 and I have a question how do we make the emails that you guys let uscreate to a customer support email that has IDs for every contact and haskeywords to redirect you two emails On Sep 25, 2017 10:08 AM, "Heliohost Support" wrote: > In the admin section of the mybb configuration are you using php mail or> smtp mail?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted October 2, 2017 Posted October 2, 2017 I'm assuming you're referring to the type of email that you're sending here, with the ticket numbers on them. We wrote a custom email interface script for that because we use the forum software as ticketing software for our email support. Krydos would know best on this one since he wrote the script. The same script is responsible for the message that contains the link to view the submitted email and also for sending the replies that we post.
HelioHost Posted October 2, 2017 Author Posted October 2, 2017 I am talking about the custom emails that you guys give us is there a wayto install a customer support system into those emails where are theyshowing ID number or case number and if you type a keyword in it redirectsto a different email On Oct 1, 2017 6:07 PM, "Heliohost Support" wrote: > I'm assuming you're referring to the type of email that you're sending> here, with the ticket numbers on them. We wrote a custom email interface> script for that because we use the forum software as ticketing software for> our email support. Krydos would know best on this one since he wrote the> script.> > The same script is responsible for the message that contains the link to> view the submitted email and also for sending the replies that we post.> >>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic)821>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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