[Inactive] Cannot Connect With Filezilla

[mr_nadeem]

Krydos

i need your help here

 

i have the same problem exactly and i asked the,, helio support and they neglected me,,

 

 

so,, i used,,

 

host: tommy.heliohost.org

port: 1342

protocol: SFTP

logon type: normal

user: my user

password: <same as cPanel password>

 

 

and it gives me,, the red error..

 

http://i67.tinypic.com/qqooig.png

http://tinypic.com/r/qqooig/9

 

 

hope the screenshot is clear and hope u solve it qucikly

 

i can,t upload any thing at all to my site through the ftp

 

wait,,thanks

[Luigi123]

This support request is being escalated to our root admin.

[wolstech]

The settings shown in your screenshot seem to suggest you have them entered wrong. I use FileZilla with Tommy myself and the settings you posted should work fine.

 

In Filezilla, go to File->Site Manager. Select the entry on the left for Tommy. On the right:

• Select the General tab, and make sure name in the host box says tommy.heliohost.org, not Tommy or Tommy SFTP
• Make sure the port is 1342 as you said.
• Select SFTP for Protocol.
• Username and password are your cPanel username and password.

 

If it still does not work, try Explicit FTPS instead.

 

Here's a few screenshots showing how to set up both SFTP and Exlpicit FTPS for Tommy: http://imgur.com/a/AyEMq (I use the explicit FTPS myself).

Edited June 27, 2017 by wolstech
More information

[Krydos]

i asked the,, helio support and they neglected me,,

You weren't neglected. You spammed us in all caps with many offensive posts, and directly insulted and called our volunteers names so your emails were flagged as spam.

 

Thank you for this post which is a lot easier to understand. If you can continue being civil and follow the rules we will continue to provide you with support.

[Krydos]

Closing due to inactivity.