HelioHost Posted June 27, 2017 Posted June 27, 2017 Hi Support Team, I would like to know when will have my account installed and configured?Based on this link: http://65.19.143.6/cgi-sys/defaultwebpage.cgi, theaccount should *usually be ready in 24 hours*, I hope my case is notunusual? I have already pointed my domain name to your name servers about a week ago.*ns1.heliohost.org and ns2.heliohost.org* I look forward to hearing from you?
HelioHost Posted June 27, 2017 Author Posted June 27, 2017 My username is *implus* On Tue, Jun 27, 2017 at 4:36 PM, Heliohost Support wrote: > What is your username or main domain?>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(610>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
wolstech Posted June 27, 2017 Posted June 27, 2017 Please change your domain's nameservers to ns1.heliohost.org and ns2.heliohost.org at your registrar's website. Your domain's nameservers are pointed to 000webhost right now.
HelioHost Posted June 27, 2017 Author Posted June 27, 2017 I have already done that a week ago. On Tue, Jun 27, 2017 at 11:26 PM, Heliohost Support wrote: > Please change your domain's nameservers to ns1.heliohost.org and> ns2.heliohost.org at your registrar's website.> > Your domain's nameservers are pointed to 000webhost right now.>>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(610>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>> Okay, since you were able to see 000webhost, can you let me know what elseI can do? On Tue, Jun 27, 2017 at 11:32 PM, Heliohost Support wrote: > I have already done that a week ago.> On Tue, Jun 27, 2017 at 11:26 PM, Heliohost Support> wrote:> > Please change your domain's nameservers to ns1.heliohost.org and> > ns2.heliohost.org at your registrar's website.> > > > Your domain's nameservers are pointed to 000webhost right now.> >> >> > You may view the status of your ticket by visiting:> >> > http://www.helionet.org/index/index.php?showtopic(610> >> > Thank you,> > Heliohost support> > http://www.heliohost.org/> > http://www.helionet.org/> >> >>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(610>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>> Never mind, I found out the issue. I have seen where the issue is comingfrom. Many thanks. On Tue, Jun 27, 2017 at 11:35 PM, Admin User wrote: > Okay, since you were able to see 000webhost, can you let me know what else> I can do?>> On Tue, Jun 27, 2017 at 11:32 PM, Heliohost Support > wrote:>>> I have already done that a week ago.>> On Tue, Jun 27, 2017 at 11:26 PM, Heliohost Support>> wrote:>> > Please change your domain's nameservers to ns1.heliohost.org and>> > ns2.heliohost.org at your registrar's website.>> > >> > Your domain's nameservers are pointed to 000webhost right now.>> >>> >>> > You may view the status of your ticket by visiting:>> >>> > http://www.helionet.org/index/index.php?showtopic(610>> >>> > Thank you,>> > Heliohost support>> > http://www.heliohost.org/>> > http://www.helionet.org/>> >>> >>>>> You may view the status of your ticket by visiting:>>>> http://www.helionet.org/index/index.php?showtopic(610>>>> Thank you,>> Heliohost support>> http://www.heliohost.org/>> http://www.helionet.org/>>>>>
Krydos Posted June 27, 2017 Posted June 27, 2017 Then you need to contact your registrar's support and ask them why your ns records still haven't updated: https://bybyron.net/php/tools/dns_records.php?domain=iplus.com.ng&rec=NS
bdistler Posted June 27, 2017 Posted June 27, 2017 Then you need to contact your registrar's support and ask them why your ns records still haven't updated:- while you link shows [ 000webhost ] - this one and others that I use show [ heliohost.org ]... see --> [ http://whois.domaintools.com/iplus.com.ng ] ###
Krydos Posted June 27, 2017 Posted June 27, 2017 It's possible that he has recently updated the nameservers to heliohost, but bybyron.net has the old values cached.
HelioHost Posted June 28, 2017 Author Posted June 28, 2017 Very close, he recently updated the nameserver to heliohost. I just foundout. I guess I will have to wait for another 24 hours. On Wed, Jun 28, 2017 at 12:34 AM, Heliohost Support wrote: > It's possible that he has recently updated the nameservers to heliohost,> but bybyron.net has the old values cached.>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(610>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
Krydos Posted June 28, 2017 Posted June 28, 2017 The domain is working for me now http://iplus.com.ng/
HelioHost Posted June 28, 2017 Author Posted June 28, 2017 Thank you! On Wed, Jun 28, 2017 at 1:53 AM, Heliohost Support wrote: > The domain is working for me now http://iplus.com.ng/>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(610>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
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