badrihippo Posted March 3, 2017 Posted March 3, 2017 I signed up for a Tommy account this midnight (3 March 2017 at about 00:00 GMT) but haven't been able to sign in yet. When I signed up, I got the confirmation message saying "you might need to wait for your account to be activated" but I don't remember how long that wait was. But the Account Status page is still saying "There is no account in our database that matches that [username/email].", depending on which I try, and I am not able to log in either. It's been about 11 hours now. Do signups usually take this long? Or is there something else I have to do? Username: hippo Domain: hippo.heliohost.org(I had a previous account on Stevie with the same username but a different domain, if that makes a difference. Also, I clicked on the email confirm link a bunch of times before the actual signup)
wolstech Posted March 3, 2017 Posted March 3, 2017 That account failed to create, though the error message is "Account creation OK"? Not sure what happened here. Escalating so the cause can be investigated.
Krydos Posted March 3, 2017 Posted March 3, 2017 Thanks for reporting this error. Obviously it was a new one that we hadn't seen before. The cpanel account creation script can behave rather bizarre sometimes. Anyways, since you reported it I managed to track down the bug that caused your account to not create. I requeued your account for you and it created successfully this time http://hippo.heliohost.org/ You'll probably need to reset your password https://www.heliohost.org/reset/ before you'll be able to log in though. Let us know if you need help with anything else.
badrihippo Posted March 4, 2017 Author Posted March 4, 2017 I can sign in now, after resetting the password. Thanks a lot
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