[Hh#47514] Fairtrek

[HelioHost]

 

 

Hi,

 

 

 

I cannot seem to log into my heliohost account. It was fairtrek.

 

 

 

I do not remember seeing an email to renew my account due to inactivity nor do I remember an email saying that my account would be shut down, please could you advise?

 

 

 

 

 

Thanks,

 

Graham

[wolstech]

Your account was on Stevie, which crashed due to hard disk failure on November 30th. The contents of your account's public_html folder and your databases (MyISAM engine only) can be retrieved from https://heliohost.org/backup/ If you have trouble requesting the backup, let us know and we can assist.

 

To continue hosting with us, you will need to sign up again on Tommy and restore your backups. Free registration (https://www.heliohost.org/signup/) for Tommy opens daily at midnight UTC and fills in a few minutes. If you don't wish to wait and hope you get an account at midnight, you can donate $1 or more and receive an invitation that works any time, even when the server is full for the day.

[HelioHost]

Hi,

 

Please could you send me the back up of my website?

 

I cannot access your site.

 

Thanks,

Graham

 

-----Original Message-----

 

Hello?

 

This link showing the status does not work, hence my email.

 

Please could you advise?

 

Thank you.

Graham

 

-----Original Message-----

[HelioHost]

 

 

Hi,

 

Please see below email from you regarding Stevie.

 

I am looking to set up a new heliohost account with a donation as advised. I would like to have my backup restored to this new account. Please can you advise what i need to do?

 

I cannot access the link that you sent below regarding my ticket.

 

If it is the case that the backup has been lost then please could you let me know so i can start the site from scratch again.

 

Thank you in advance.

 

Kind regards,

Graham

 

---------- Forwarded message ----------

 

From: graham bishop <grahambishop@hotmail.com>

 

Date: 12 Apr 2017 9:11 pm

 

Subject: RE: [Hh#47514] Fairtrek

 

To: support@heliohost.org

 

Cc:

 

Hi,

 

Please could you send me the back up of my website?

 

I cannot access your site.

 

Thanks,

 

Graham

 

-----Original Message-----

 

 

 

Hi,

 

It says i do not have permission to view this forum.

 

Thank you,

Graham

[Krydos]

The link to the backup of the account fairtrek has been emailed to your contact email address. Your backup is 12.7mb so not all is lost.

[HelioHost]

 

 

Thanks for the below, and good news that all is not lost. This is the contact email address for my account and have not received anything. Please could you advise which address it was sent to and when it was sent?

 

Thank you in advance.

 

Graham

[wolstech]

The backups are always emailed to the address that was on the account. The address on that account looks like in****@*****ia.com, so that should be where it was sent.

[HelioHost]

 

 

Ok, thank you for this...problem, that email is now dead...How can we progress from here or is it irrecoverable?

 

Would it be possible to forward it to this address?

 

Thanks (hopefully!...)

 

Graham

[Krydos]

For verification please post the original email address in its entirety.

[HelioHost]

 

 

Hi,

 

I believe it would have been: info@stunningslovakia.com

 

Thanks,

Graham

[Krydos]

The link to download your backup has been emailed to this email address.