colette Posted November 3, 2015 Share Posted November 3, 2015 Hello, My site is down: I get the error 'Database connection error (2): Could not connect to MySQL.'Trying to repare db in cPanel, I get 'Error from MySQL query: DBD::mysql::db do failed: Unknown database 'colette_joom25'Failed to use colette_joom25'I change my cPanel password and with phpMyAdmin I don't see any db!I have no backup (I know, it's stupid). Please fix it as soon as you can.Thank you. Sorry for my English. Server StevieUsername: coletteDb: colette_joom25 Link to comment Share on other sites More sharing options...
wolstech Posted November 3, 2015 Share Posted November 3, 2015 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted November 3, 2015 Share Posted November 3, 2015 The database colette_joom25 should now be visible to your root mysql account. You may need to delete, recreate, and reassign permissions to any database users that should have access to the affected database. If phpmyadmin doesn't log in properly or you don't see the database there change your account password and this should sync up the mysql/cpanel passwords. Let us know if you're still having any issues accessing your data. Link to comment Share on other sites More sharing options...
colette Posted November 4, 2015 Author Share Posted November 4, 2015 Deleting privileged user and recreating, it works fine. It was very fast: thanks for root administrator! Link to comment Share on other sites More sharing options...
Recommended Posts