allmovie Posted October 28, 2015 Share Posted October 28, 2015 I forgot which email I had used during registration. Now I can't recover my account. What should I do? I really need those scripts as I don't have backup. If I get to know the email, I can recover the account by the normal recovery process.domain: appload.heliohost.orguser: appload Link to comment Share on other sites More sharing options...
wolstech Posted October 28, 2015 Share Posted October 28, 2015 The email for that account looks like the following: sa******80@gmail.com Link to comment Share on other sites More sharing options...
allmovie Posted October 29, 2015 Author Share Posted October 29, 2015 I don't recognize this email Is it hacked? Is there any other verification process? Link to comment Share on other sites More sharing options...
wolstech Posted October 29, 2015 Share Posted October 29, 2015 Generally there is not. I'll escalate it and see if krydos can do something. Link to comment Share on other sites More sharing options...
allmovie Posted October 29, 2015 Author Share Posted October 29, 2015 I know what files are in there. In those scripts I have used some email accounts that I have access to. Can you send my password there?As I know what is in the scripts, I am the owner of the account, does that make sense? Link to comment Share on other sites More sharing options...
Krydos Posted October 29, 2015 Share Posted October 29, 2015 I don't recognize this email :(/>Is it hacked? :o/>Is there any other verification process?The contact email address has not been changed since the account was created. Link to comment Share on other sites More sharing options...
allmovie Posted October 29, 2015 Author Share Posted October 29, 2015 Then its my fault entirely. I guess I won't be able to recover. I'll have to start again :'( Link to comment Share on other sites More sharing options...
Krydos Posted October 30, 2015 Share Posted October 30, 2015 In those scripts I have used some email accounts that I have access to.Which scripts? Link to comment Share on other sites More sharing options...
allmovie Posted October 30, 2015 Author Share Posted October 30, 2015 In my public_html folder there is a file named "download.php". In that file, there is an email id near the top of the file. If you could reset my password and send it to that email, I will be very very grateful.Though that email is not the registered email here, but my point is, only the owner knows where is what, isn't it? Link to comment Share on other sites More sharing options...
Krydos Posted October 30, 2015 Share Posted October 30, 2015 The email address from that script has been set as your primary contact. You should now be able to reset the password using the forgot password link when logging in. The original contact email address has been moved to the secondary contact so you can see what it was once you get logged in. Link to comment Share on other sites More sharing options...
allmovie Posted October 31, 2015 Author Share Posted October 31, 2015 Thank you so much guys.Excellent support, I will will suggest HelioHost to anyone looking for a good hosting provider with excellent support Link to comment Share on other sites More sharing options...
Krydos Posted October 31, 2015 Share Posted October 31, 2015 Thanks! As a free service we don't have an advertising budget because we would rather invest all of the money that we do have into providing better service and improving the servers so we really appreciate the word of mouth recommendations that our satisfied users provide. Feel free to post about us on social media like twitter, facebook, hosting review sites, your personal websites or blogs, and anything else you can think of. As long as we have clients using our service Heliohost will continue to exist. Link to comment Share on other sites More sharing options...
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