allmovie Posted October 28, 2015 Posted October 28, 2015 I forgot which email I had used during registration. Now I can't recover my account. What should I do? I really need those scripts as I don't have backup. If I get to know the email, I can recover the account by the normal recovery process.domain: appload.heliohost.orguser: appload
wolstech Posted October 28, 2015 Posted October 28, 2015 The email for that account looks like the following: sa******80@gmail.com
allmovie Posted October 29, 2015 Author Posted October 29, 2015 I don't recognize this email Is it hacked? Is there any other verification process?
wolstech Posted October 29, 2015 Posted October 29, 2015 Generally there is not. I'll escalate it and see if krydos can do something.
allmovie Posted October 29, 2015 Author Posted October 29, 2015 I know what files are in there. In those scripts I have used some email accounts that I have access to. Can you send my password there?As I know what is in the scripts, I am the owner of the account, does that make sense?
Krydos Posted October 29, 2015 Posted October 29, 2015 I don't recognize this email :(/>Is it hacked? :o/>Is there any other verification process?The contact email address has not been changed since the account was created.
allmovie Posted October 29, 2015 Author Posted October 29, 2015 Then its my fault entirely. I guess I won't be able to recover. I'll have to start again :'(
Krydos Posted October 30, 2015 Posted October 30, 2015 In those scripts I have used some email accounts that I have access to.Which scripts?
allmovie Posted October 30, 2015 Author Posted October 30, 2015 In my public_html folder there is a file named "download.php". In that file, there is an email id near the top of the file. If you could reset my password and send it to that email, I will be very very grateful.Though that email is not the registered email here, but my point is, only the owner knows where is what, isn't it?
Krydos Posted October 30, 2015 Posted October 30, 2015 The email address from that script has been set as your primary contact. You should now be able to reset the password using the forgot password link when logging in. The original contact email address has been moved to the secondary contact so you can see what it was once you get logged in.
allmovie Posted October 31, 2015 Author Posted October 31, 2015 Thank you so much guys.Excellent support, I will will suggest HelioHost to anyone looking for a good hosting provider with excellent support
Krydos Posted October 31, 2015 Posted October 31, 2015 Thanks! As a free service we don't have an advertising budget because we would rather invest all of the money that we do have into providing better service and improving the servers so we really appreciate the word of mouth recommendations that our satisfied users provide. Feel free to post about us on social media like twitter, facebook, hosting review sites, your personal websites or blogs, and anything else you can think of. As long as we have clients using our service Heliohost will continue to exist.
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