c2s Posted June 6, 2014 Share Posted June 6, 2014 I'm trying to loin to cPanel but it says "Authenticating then", "The Login is invalid". I'm 99.99999999999999% it's right. I tried resetting the password but never received the email. Is there a short term problem and I should just give it some time? Link to comment Share on other sites More sharing options...
jugger87 Posted June 6, 2014 Share Posted June 6, 2014 I'm having the same problem, so I think is not your problem, just wait some time and see if it workds later. Link to comment Share on other sites More sharing options...
Tjoene Posted June 6, 2014 Share Posted June 6, 2014 Please post the following information:Your cPanel usernameYour main domainThe server that you are on Edit: stevie logins seems to work. Link to comment Share on other sites More sharing options...
c2s Posted June 6, 2014 Author Share Posted June 6, 2014 c2spostit.heliohost.orgstevie Link to comment Share on other sites More sharing options...
yashrs Posted June 6, 2014 Share Posted June 6, 2014 Yeah, Stevie Logins are working fine for me. Link to comment Share on other sites More sharing options...
c2s Posted June 6, 2014 Author Share Posted June 6, 2014 Thought I'd add tried both my bookmark and the login here. Also tried with 2 browsers before posting. Link to comment Share on other sites More sharing options...
yashrs Posted June 6, 2014 Share Posted June 6, 2014 Yeah, checked it once more. The login are working via my subdomain, but doesn't when I try to login on stevie.heliohost.org Link to comment Share on other sites More sharing options...
Tjoene Posted June 6, 2014 Share Posted June 6, 2014 Using stevie.heliohost.org will actually lead you to the login of johnny. Just saw it.The link is not correct. For now, you can use the login on heliohost.org or under your domain, port 2082 (www.example.com:2082). 1 Link to comment Share on other sites More sharing options...
c2s Posted June 6, 2014 Author Share Posted June 6, 2014 Got it now. Link to comment Share on other sites More sharing options...
skullys Posted June 6, 2014 Share Posted June 6, 2014 I'm having problems as well....unable to sign in to c-panel using heliohost.org login. I was able to access using domain.com:2082Mail is also affected (password not being accepted) and certificate is showing johnny rather than stevie. Everything was working fine until about an hour ago skullyskully.comstevie ssl Link to comment Share on other sites More sharing options...
yashrs Posted June 6, 2014 Share Posted June 6, 2014 @Tjoene, logins through heliohost.org also doesn't seem to work. Link to comment Share on other sites More sharing options...
danval Posted June 6, 2014 Share Posted June 6, 2014 Same here. I can't sign in cPanel from HelioHost. It leads me to a new login screen (maybe Johnny's?). Reset password don't send any mail to my inbox. Also I have an IMAP client to read mail, but it shows a message "bad user/password" when try to synchronize mails. I can access to cPanel if I sign in from my subdomain with port 2082 (i.e. http://cerbero.heliohost.org:2082/). All of this happens to me from 4 hours ago. danvalcerbero.heliohost.orgStevie Link to comment Share on other sites More sharing options...
wolstech Posted June 6, 2014 Share Posted June 6, 2014 Looks like a DNS issue... Microsoft Windows [Version 6.1.7601]Copyright © 2009 Microsoft Corporation. All rights reserved. C:\Users\Owner>nslookupDefault Server:Address: 192.168.2.1 > stevie.heliohost.orgServer:Address: 192.168.2.1 Non-authoritative answer:DNS request timed out. timeout was 2 seconds.Name: stevie.heliohost.orgAddress: 64.62.211.131 Stevie.heliohost.org resolves to Johnny's IP address. For what it's worth, that login form does work if you enter Johnny credentials in it (http://imgur.com/ZLWEhXJ) Link to comment Share on other sites More sharing options...
Byron Posted June 6, 2014 Share Posted June 6, 2014 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
wolstech Posted June 7, 2014 Share Posted June 7, 2014 Did some digging...the issue appears to be related to someone on Johnny who managed to register stevie.heliohost.org as their main domain. Admins: Check the topic on this problem in the mods board for the account name. Link to comment Share on other sites More sharing options...
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