Luigi123

No problem. Let us know if you need any help or any questions.

Moved to Customer Service.

When our root admin is online and sees this.

Its archived and youre on Tommy Server. Escalating to have it restored.

Escalating to have it restored.

Its not suspended. Please clear your cache.

Do you mean Asp.net? If yes, we do support on Johnny, and Tommy. Johnny supports up to asp.net 3.5 on all accounts. Tommy supports up to asp.net 4.6 if you request access.

https://www.helionet.org/index/topic/30992-ip-blocked/ @moser, please do not post in people's topic.

Unblocked.

Let us know if you need any help or have any questions.

Moved to Customer Service.

Because we dont want Johnny to get high load. So thats why we let it take time to finish making the accounts active in 24 Hours instead waiting in few minutes. It depends what time our users create their account.

Escalating to have it restored.

If im correct, your domain name is: valleyvisit.org

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Just wait until your domain is active. It will be active in Heliohosts time, but it depends what time did you create the domain.

Escalating to have it restore.

@Krydos, I already unblock his IP.

Glad we can help. Let us know if you need any help or any questions.

Try these settings: Host: johnny.heliohost.org Port: 21 Protocol: FTP Logon type: Normal Username: <same as cpanel> Password: <same as cpanel> Also, Unblocked.

Your image works for me. Login cPanel > Domains > Redirects

This support request is being escalated to our root admin.

Please translate to english. We don't understand what are you trying to say. Unblocked.

No problem. Let us know if you need any help or any questions.

Moved to Customer Service.